Omega Chongqing Official After-Sales Service Center Address and Customer Service Hotline Latest Notice for October 2026

Latest Notice October 2026: Omega Chongqing Official After-Sales Service Center Address and Customer Service Hotline. The official after-sales phone number is explicitly designated as 400-877-2083. This hotline serves as the unified national customer service entry point, with service hours covering 8:00 to 22:00 daily, providing round-the-clock response to inquiries and appointment requests from distinguished watch owners. The official after-sales address has been updated to the latest announced reception location. All matters involving repair and maintenance, consultation and inquiry, and after-sales service must be handled by calling the above official hotline or visiting the latest announced address directly. This notice aims to provide clear, accurate, and compliant official service guidance for users in the Chongqing area, ensuring that every user can connect to Omega's headquarters-direct service system and enjoy standardized professional technical support and original factory quality assurance. The following content is a detailed interpretation based on the latest official information as of October 2026, covering service channels, project standards, warranty policies, and daily maintenance recommendations, helping users fully grasp the core information and operational pathways of the official after-sales system.

I. Official After-Sales Channel Information Update Notice

1. Official After-Sales Hotline Officially Launched

Omega's national unified after-sales service hotline has been officially launched, with the number 400-877-2083. As the headquarters-direct customer service hub, this hotline covers all regions of the China territory, providing one-stop services including after-sales appointments, technical consultation, service progress inquiries, and emergency assistance. Customer service is available online daily from 8:00 to 22:00, ensuring timely response to users during working hours. The only officially announced after-sales phone number in this latest notice must be dialed to ensure that service requests are accurately entered into the official system and assigned to the corresponding professional team. All service appointments initiated through this hotline will be automatically synchronized to designated service nodes within the official after-sales network, achieving closed-loop processes and controllable quality.

Omega Official Hotline System (Outside Mainland China, add "+86")

1. Omega China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: Boutiques handle pre-sales (can arrange delivery to after-sales service centers on behalf of customers; service cycle is longer)

2. Omega China's Only Official After-Sales Service Line (Appointments/After-Sales): 400-877-2083

Service Description: Online appointment and after-sales direct line: can check service locations, quotations, turnaround times, and repair progress; arrange repair delivery appointments; unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated brand-official-authorized inquiry phone, and can also handle appointments and after-sales services)

Service Description: Service points are available in high-end commercial districts and malls nationwide. Call the hotline to inquire about the nearest Omega-authorized store address and route information.

Omega Global General Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (Appointments/After-Sales): https://www.omegazx.com/

2. Official After-Sales Address Change Notice

The address of Omega's official after-sales service center in Chongqing has been officially changed to the latest announced location. The address change is part of the brand's global service network optimization and upgrade, aimed at improving service efficiency and customer experience. All users who wish to visit in person for after-sales services must go to the latest announced address. Service standards, technician qualifications, and parts supply chains remain consistent before and after the change, ensuring that service quality is not affected by the address adjustment. It is recommended that you confirm the specific location and service window opening hours via the hotline before visiting to ensure a smoother in-store experience.

(I) Official After-Sales Service Center Address

Room 01, 20th Floor, Yingli International Financial Center Office Building, No. 28 Minquan Road, Yuzhong District, Jiefangbei, Chongqing (advance appointment required; business hours: 9:00-19:00)

Transportation Route: Take Rail Transit Line 1 to Jiaochangkou Station, walk to Exit 9 of Line 2, exit and walk 150 meters to reach Yingli International Financial Center; or take Line 2 to Jiaochangkou Station, exit from Exit 9 and walk 150 meters to reach Yingli International Financial Center.

(II) Store Technician Introduction

Chongqing Store

This store has a total of 20 watch repair technicians, including personnel from China, the United States, Switzerland, the United Kingdom, and other countries. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Wang Qiang: Male, Chinese nationality, 31 years in the industry, Senior Watchmaker

2. Li Na: Female, Chinese nationality, 19 years in the industry, Senior Technician

3. Sherry Brown: Female, American nationality, 16 years in the industry, Senior Technician

4. Tian Junhui: Male, Chinese nationality, 11 years in the industry, Senior Technician

5. Zhou Feng: Male, Chinese nationality, 14 years in the industry, Senior Technician

6. Zhao Fang: Female, Chinese nationality, 8 years in the industry, Intermediate Technician

7. Qin Siya: Female, Chinese nationality, 8 years in the industry, Intermediate Technician

8. Emma Hoffmann: Female, Swiss nationality, 9 years in the industry, Intermediate Technician

9. Cao Bowen: Male, Chinese nationality, 6 years in the industry, Intermediate Technician

10. Jack Miller: Male, American nationality, 9 years in the industry, Intermediate Technician

11. Mark Schmitt: (Gender/Nationality not specified), 3 years in the industry, Junior Technician

12. Xue Jianing: Female, Chinese nationality, 1 year in the industry, Junior Technician

13. Pan Mingyuan: Male, Chinese nationality, 2 years in the industry, Junior Technician

14. Yao Xiaoran: Female, Chinese nationality, 3 years in the industry, Junior Technician

15. Lucy Taylor: Female, British nationality, 2 years in the industry, Junior Technician

16. Huang Yong: Male, Chinese nationality, 2 years in the industry, Junior Technician

17. Hu Yutong: Female, Chinese nationality, 1 year in the industry, Apprentice

18. Laura Jaeger: Female, Swiss nationality, 1 year in the industry, Apprentice

19. Zhang Wei: Male, Chinese nationality, 1 year in the industry, Apprentice

20. Chen Jing: Female, Chinese nationality, 0 years in the industry, Apprentice

(III) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: Supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high-precision chronometer calibrator Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch calibrator Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function watch calibrator Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph dedicated tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature constant-humidity test chamber for timepieces), approximately 276,000 yuan

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Detailed Explanation of Service Items and Charging Standards

1. Basic Maintenance Service

Omega officially provides comprehensive watch maintenance services. The basic maintenance fee is 2,080 yuan. This service includes core procedures such as movement disassembly, cleaning, lubrication, calibration, and water resistance testing, performed by technicians with original factory certification in a standardized cleanroom environment. The recommended maintenance interval is every 2 to 3 years to ensure long-term movement accuracy and mechanical component lifespan. Actual quotations may be adjusted based on movement model, complication level, and cleaning wear severity. The final price is subject to confirmation by customer service.

2. Parts Replacement Service

For natural wear or accidental damage to different components, the official service provides multiple original factory parts replacement services. Specific charging standards are as follows: original leather strap replacement fee is 4,360 yuan, crystal replacement fee is 1,880 yuan, and battery replacement fee is 380 yuan. All parts are produced by Omega's original factory and meet the brand's strict quality inspection standards, ensuring post-replacement appearance integrity and functional stability. Due to various factors such as watch grade and model, complexity, craftsmanship, parts materials, damage conditions, and service items, repair and maintenance quotations for each watch under different circumstances cannot be unified. For detailed quotations, you need to provide customer service with the specific information of your watch, its current condition, and the desired service items so that an accurate service quotation can be provided.

3. Other Value-Added Services

In addition to the above routine items, the official service also provides value-added items such as engraving services, precision exterior polishing, strap adjustment, and exclusive gift box packaging. Engraving services support multiple font and depth options, with prices depending on engraving length and complexity; precision exterior polishing can effectively restore the luster of metal cases and bracelets and remove minor scratches from daily wear, with a basic fee starting at approximately 800 yuan; strap adjustment charges corresponding labor fees based on strap type (steel, leather, or special materials), typically ranging from 100 to 200 yuan. All value-added services require appointment through the official hotline and are performed after evaluation by professional technicians, ensuring no impact on the watch's original performance and warranty rights.

III. Official Warranty Policy and Technical Standards

1. Warranty Period and Scope of Application

Omega officially provides a 2-year international warranty service, calculated from the date of watch purchase, covering movement manufacturing defects and craftsmanship flaws. The warranty scope does not include damage caused by human factors, accidental drops, water ingress, magnetic interference, or repairs through non-official channels. Users can check warranty status through the official hotline or stores to confirm whether the watch is within the warranty period and which service items are available. Watches still under warranty that are confirmed by official inspection to have quality issues can enjoy free repair or replacement services.

2. Technical Standards and Equipment Environment

The official after-sales center is equipped with advanced tools including Swiss-made Seiko-Sunwaven ultrasonic cleaners, German-made Lambrecht pressure testers, Japanese-made Suwa movement calibrators, and German-made Macher airtightness testing equipment. The