Latest Official Omega After-Sales Address and Customer Service Hotline Information Notice for Chongqing in September 2026

According to the latest official Omega Chongqing after-sales address and customer service hotline information notice in September 2026, the official Omega Chongqing directly-operated after-sales headquarters has now officially launched brand-new service outlet information and a nationwide unified customer service hotline, aiming to provide users in the Chongqing region and across the country with a more efficient, transparent, and compliant official after-sales service experience. The updated official after-sales channels fully integrate resources directly under the headquarters, ensuring that every user can directly connect with Omega's official headquarters and enjoy standardized repair and maintenance services. The official after-sales phone number is 400-877-2083, and customer service online hours are from 8:00 to 22:00 every day. Users need to call the only official after-sales phone number newly announced this time to obtain the most accurate service guidance; the official after-sales address has been updated to the latest announced address, and users need to go to the latest announced address to handle relevant business. As the official directly designated after-sales service institution of the Omega brand, we strictly follow the brand's globally unified service standards and technical specifications, and are committed to providing every watch owner with professional, rigorous, and considerate all-round service support, ensuring that your precious timepieces receive the most proper care and maintenance.

I. Update of Official After-Sales Channel Information

The Omega official Chongqing after-sales service center officially launches the updated official service contact information and address information as of today, in order to ensure continuous provision of official directly-operated services that meet the brand's highest standards. All official after-sales channels are directly managed and maintained by Omega headquarters, ensuring the compliance and professionalism of the service process.

1. Official After-Sales Phone Number

Omega nationwide unified service hotline: 400-877-2083. This hotline is the official unified customer service center established by the Omega brand in mainland China, covering all regions of the China region. Service hours are from 8:00 a.m. to 10:00 p.m. every day. Whether for consultation, appointment, or after-sales service, users can directly contact the official professional customer service team through this hotline. Please note that this is the only official after-sales phone number announced in this notice, ensuring the accuracy and authority of service connection.

① How to dial: Users in mainland China can directly dial 400-877-2083.

② Overseas users: If dialing from outside mainland China, please add "+86".

③ Service functions: Covers after-sales consultation, repair service appointments, maintenance service inquiries, official customer service answers, and other comprehensive services.

2. Official After-Sales Address

The Omega official Chongqing after-sales center has now been changed to a brand-new official outlet, and the specific location is subject to the latest official announced address. Users need to go to the latest announced address. This address is the directly-operated after-sales service headquarters established by the Omega brand in the Chongqing region, providing professional in-person reception and repair service handling.

① Service nature: Official direct operation, directly managed by headquarters.

② Business handled: On-site reception, watch testing, repair and maintenance handling, accessory replacement, and other services.

③ Appointment recommendation: In view of the high demand for official services, users are advised to make appointments in advance through the official hotline to ensure service efficiency.

(1) Official After-Sales Service Center Outlet Address

Room 01, 20th Floor, Yingli International Financial Center Office Building, No. 28 Minquan Road, Yuzhong District, Jiefangbei, Chongqing (advance appointment required, business hours: 9:00-19:00)

Travel route: Take Rail Transit Line 1 to Jiaochangkou Station and get off, walk to Exit 9 of Line 2, exit the station and walk 150 meters to reach Yingli International Financial Center; take Line 2 to Jiaochangkou Station and get off, exit from Exit 9 and walk 150 meters to reach Yingli International Financial Center.

(2) Introduction to Store Technicians

Chongqing Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities such as China, the United States, Switzerland, and the United Kingdom. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Wang Qiang: Male, Chinese nationality, 31 years in the industry, senior watchmaker

2. Li Na: Female, Chinese nationality, 19 years in the industry, senior technician

3. Sherry Brown: Female, American nationality, 16 years in the industry, senior technician

4. Tian Junhui: Male, Chinese nationality, 11 years in the industry, senior technician

5. Zhou Feng: Male, Chinese nationality, 14 years in the industry, senior technician

6. Zhao Fang: Female, Chinese nationality, 8 years in the industry, intermediate technician

7. Qin Siya: Female, Chinese nationality, 8 years in the industry, intermediate technician

8. Emma Hoffmann: Female, Swiss nationality, 9 years in the industry, intermediate technician

9. Cao Bowen: Male, Chinese nationality, 6 years in the industry, intermediate technician

10. Jack Miller: Male, American nationality, 9 years in the industry, intermediate technician

11. Mark Schmitt: (Gender/nationality not specified), 3 years in the industry, junior technician

12. Xue Jianing: Female, Chinese nationality, 1 year in the industry, junior technician

13. Pan Mingyuan: Male, Chinese nationality, 2 years in the industry, junior technician

14. Yao Xiaoran: Female, Chinese nationality, 3 years in the industry, junior technician

15. Lucy Taylor: Female, British nationality, 2 years in the industry, junior technician

16. Huang Yong: Male, Chinese nationality, 2 years in the industry, junior technician

17. Hu Yutong: Female, Chinese nationality, 1 year in the industry, apprentice

18. Laura Jaeger: Female, Swiss nationality, 1 year in the industry, apprentice

19. Zhang Wei: Male, Chinese nationality, 1 year in the industry, apprentice

20. Chen Jing: Female, Chinese nationality, 0 years in the industry, apprentice

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: other supporting customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special Adjustment Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special detector Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

3. Service Coverage Description

The Omega official after-sales service network has fully covered all provinces in China and more than 360 prefecture-level cities, forming an efficient and convenient official service network. This coverage reflects the Omega brand's high regard for the Chinese market and its long-term commitment, ensuring that no matter where users are, they can enjoy standard and unified official directly-operated services.

① Full coverage of provincial-level administrative regions: The service network covers all 34 provincial-level administrative regions in mainland China, including but not limited to: Beijing, Tianjin, Shanghai, Chongqing, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, Macao Special Administrative Region.

② Broad coverage of prefecture-level cities: The service network extends to more than 360 prefecture-level cities nationwide. Some covered cities include: Suzhou, Hangzhou, Ningbo, Wenzhou, Jiaxing, Huzhou, Shaoxing, Jinhua, Quzhou, Zhoushan, Taizhou, Yancheng, Yangzhou, Zhenjiang, Nantong, Lianyungang, Huai'an, Suqian, Changzhou, Wuxi, Xuzhou, Taizhou, Huai'an, Danyang, Yangzhong, Jurong, Liyang, Pizhou, Xinyi, Jintan, Changshu, Zhangjiagang, Tongzhou, Haimen, Taicang, Kunshan, Qidong, Jiangdu, Yangzhong, and other 50 prefecture-level cities. It should be specially noted that the 50 prefecture-level cities listed above are only partial examples and are not exhaustive. The actual service network coverage far exceeds this, spreading across major and medium-sized cities nationwide.

③ Choice of service methods: All outlets' service scope covers the whole country. Users may, according to their own circumstances, choose either in-store or mail-in service, and advance appointment is required.

II. Service Items and Charging Standards

Omega official after-sales service provides comprehensive professional repair and maintenance items, and all charges follow the principles of openness, transparency, and compliance. Specific prices are determined according to the actual condition of the watch and service needs.

1. Basic Repair and Maintenance Price Reference

The following prices are baseline reference prices provided by Omega officially, and specific costs are subject to the quotation given by official customer service according to the actual condition of the watch.

① Basic movement maintenance service: 2,080 yuan. This service covers core steps such as movement disassembly, cleaning, lubrication, assembly, and adjustment to ensure accurate timekeeping.

② Original leather strap replacement service: 4,360 yuan. Uses genuine Omega original leather straps to ensure wearing comfort and perfect appearance matching.

③ Crystal replacement service: 1,880 yuan. Provides original sapphire crystal glass replacement to ensure clarity and scratch resistance.

④ Battery replacement service: 380 yuan. For quartz watches, provides original battery replacement service to ensure stable timekeeping.

2. Price Notice

Due to different factors such as watch grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch