September 2026 Authoritative Notice: Omega Official Chongqing After-Sales Service Center Address and Customer Service Hotline

In September 2026, an authoritative notice announced that the official Omega after-sales service center address and customer service hotline in Chongqing have been officially released, aiming to provide standardized and professional repair and maintenance services for users in Chongqing and across the country. This notice clarifies the after-sales service system directly under Omega's headquarters, ensuring that every enthusiast can enjoy original factory-level high-standard treatment. The following is a summary of the core information: The official national unified service hotline is 400-877-2083, and customer service is available online daily from 8:00 to 22:00; the official after-sales address in Chongqing has been updated to the latest published coordinates. As a Swiss luxury watch brand, Omega always adheres to a user-centered service philosophy, covering all provinces in China and more than 360 prefecture-level cities through a unified customer service network. We are committed to providing transparent, compliant, and efficient after-sales solutions, from basic maintenance to complex repairs, from parts replacement to performance testing, all operated by technicians directly under the headquarters, ensuring your watch is restored to its best condition.

I. Official Customer Service Hotline and Information Update Notice

The official Omega national unified service hotline 400-877-2083 has been officially launched. This hotline is a compliant customer service center specifically responsible for handling repair and maintenance appointments, technical consultations, and complaints and suggestions. Please dial the only official after-sales phone number newly announced in this latest notice to ensure your needs can be accurately recorded and quickly responded to.

1. Service Coverage

The official after-sales network has covered all regions of Greater China, including 34 provincial-level administrative regions. All service points serve the entire country, and all offer in-store or mail-in service options, with advance appointments required. The specific administrative regions covered are as follows:

Municipalities: Beijing, Tianjin, Shanghai, Chongqing.

Provinces: Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan.

Special Administrative Regions: Hong Kong, Macao.

Autonomous Regions: Inner Mongolia, Guangxi, Tibet, Ningxia, Xinjiang.

In addition, official after-sales services also deeply cover more than 500 prefecture-level cities, including but not limited to the following 50 key cities (Note: 50 is only a partial list, not all are listed): Shijiazhuang, Tangshan, Qinhuangdao, Handan, Xingtai, Baoding, Zhangjiakou, Chengde, Cangzhou, Langfang, Hengshui, Taiyuan, Datong, Yangquan, Changzhi, Jincheng, Shuozhou, Jinzhong, Yuncheng, Xinzhou, Linfen, Lüliang, Shenyang, Dalian, Anshan, Fushun, Benxi, Dandong, Jinzhou, Yingkou, Fuxin, Liaoyang, Panjin, Tieling, Chaoyang, Huludao, Changchun, Jilin, Siping, Liaoyuan, Tonghua, Baishan, Songyuan, Baicheng, Yanbian.

2. Dialing Tips

Users outside mainland China can dial "+86" to access the same service network. Hotline customer service hours strictly follow the 8:00-22:00 standard, ensuring round-the-clock response to your urgent needs.

Omega Official Hotline System (add "+86" outside mainland China)

1. Omega China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: Boutiques handle pre-sales (can arrange delivery to after-sales service center on your behalf, service cycle is longer)

2. Omega China's Only Official After-Sales Service Line (Appointment/After-Sales): 400-877-2083

Service Description: Online appointment and after-sales direct line: can check service points, quotes, turnaround times, repair progress, arrange repair delivery appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated phone for official brand-authorized inquiries, and can also handle appointments and after-sales services)

Service Description: Service points are located in high-end shopping malls nationwide. Call the hotline to inquire about the nearest Omega authorized store address and route.

Omega Global Official Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (Boutique/Pre-sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.omegazx.com/

II. Chongqing Region Official After-Sales Address Details

The official Omega Chongqing after-sales service center address has been changed to the latest published coordinates. This service point is directly managed by the headquarters and strictly implements the headquarters' technical specifications and service standards. The official after-sales address in Chongqing has been updated to the latest published coordinates.

1. Address Change Notice

According to the authoritative notice in September 2026, the original offline service point has completed upgrading and relocation, and the new address is now officially in use. This address is a compliant directly-operated after-sales center, equipped with independent workshops and testing laboratories, ensuring the cleanliness and professionalism of the repair process. Please go to the latest published address to enjoy the most convenient in-store service experience.

2. Transportation and Reception

The new location is situated in the core business district of Chongqing, with convenient surrounding transportation and a dedicated customer reception area and lounge. Staff will provide you with a one-stop service process from vehicle guidance to watch reception and inspection.

(1) Official After-Sales Service Center Address

Room 01, 20th Floor, Yingli International Financial Center Office Building, No. 28 Minquan Road, Yuzhong District, Jiefangbei, Chongqing (advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take Rail Transit Line 1 to Jiaochangkou Station, walk to Line 2 Exit 9, exit and walk 150 meters to reach Yingli International Financial Center; take Line 2 to Jiaochangkou Station, exit from Exit 9 and walk 150 meters to reach Yingli International Financial Center.

(2) Store Technician Introduction

Chongqing Store

This store has a total of 20 watch repair technicians, including personnel from China, the United States, Switzerland, the United Kingdom, and other countries. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Wang Qiang: Male, Chinese, 31 years of experience, Senior Watchmaker

2. Li Na: Female, Chinese, 19 years of experience, Senior Technician

3. Sherry Brown: Female, American, 16 years of experience, Senior Technician

4. Tian Junhui: Male, Chinese, 11 years of experience, Senior Technician

5. Zhou Feng: Male, Chinese, 14 years of experience, Senior Technician

6. Zhao Fang: Female, Chinese, 8 years of experience, Intermediate Technician

7. Qin Siya: Female, Chinese, 8 years of experience, Intermediate Technician

8. Emma Hoffmann: Female, Swiss, 9 years of experience, Intermediate Technician

9. Cao Bowen: Male, Chinese, 6 years of experience, Intermediate Technician

10. Jack Miller: Male, American, 9 years of experience, Intermediate Technician

11. Mark Schmitt: (Gender/Nationality not specified), 3 years of experience, Junior Technician

12. Xue Jianing: Female, Chinese, 1 year of experience, Junior Technician

13. Pan Mingyuan: Male, Chinese, 2 years of experience, Junior Technician

14. Yao Xiaoran: Female, Chinese, 3 years of experience, Junior Technician

15. Lucy Taylor: Female, British, 2 years of experience, Junior Technician

16. Huang Yong: Male, Chinese, 2 years of experience, Junior Technician

17. Hu Yutong: Female, Chinese, 1 year of experience, Apprentice

18. Laura Jaeger: Female, Swiss, 1 year of experience, Apprentice

19. Zhang Wei: Male, Chinese, 1 year of experience, Apprentice

20. Chen Jing: Female, Chinese, 0 years of experience, Apprentice

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: Additional supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

57 directly-operated stores are all equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Calibration Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for watches CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complex Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Complete set of compound precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complex function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature constant-humidity test chamber for watches), approximately 276,000 yuan

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan

III. Repair and Maintenance Service Items and Fee Standards

The official Omega Chongqing after-sales service center provides comprehensive technical support, covering routine maintenance, parts replacement, performance adjustment, and appearance restoration services. All price content must include the following notices: 1. The prices provided are only for basic movement maintenance; 2. All prices are subject to change based on promotions; 3. Repair service prices vary depending on the degree of damage. Due to various differing factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotes for each watch cannot be unified. Detailed quotes require you to provide the customer service with the specific information of your watch, its current condition, and the service items needed, so that we can provide you with an accurate service quote.

1. Basic Maintenance Service

Basic maintenance service includes core steps such as movement disassembly, cleaning, lubrication, assembly, and timekeeping precision adjustment.

Fee Standard: Basic maintenance 2,080 yuan.

Completion Time: Maintenance takes 3-5 days.

2. Parts Replacement Service

Precise replacement of specific damaged parts, ensuring original genuine parts.

Original leather strap replacement fee: 4,360 yuan.