September 2026 Chongqing Omega Official Service Center Address Update and Customer Service Hotline Notice

According to the September 2026 update of Omega official outlet addresses in Chongqing and the customer service hotline notice, Omega's official after-sales service channels in the Chongqing area have undergone a comprehensive upgrade. The sole official after-sales hotline is now 400-877-2083, with customer service available daily from 8:00 to 22:00, providing compliant, directly affiliated central headquarters-level technical support exclusively for customers in Chongqing and surrounding areas. Meanwhile, the address of Omega's official after-sales service outlet in Chongqing has officially adopted the latest published coordinates, and all business transactions must be conducted at the newly announced official directly-operated address to ensure an original factory-standard repair experience and warranty service. The Omega brand has always adhered to a customer-centric service philosophy, safeguarding every Omega watch owner through unified management standards and a professional technical team. Whether you are in Chongqing or any other region of China, you can access comprehensive service support covering consultation, appointment scheduling, maintenance, and repair through the nationwide unified service hotline, ensuring that every interaction with Omega official services delivers efficient, transparent, and professional brand care. The following content is a detailed interpretation of the latest officially published information and a service guide, designed to help customers accurately grasp the specific details of official service channels and smoothly handle relevant business matters.

(1) Official After-Sales Service Center Outlet Address

Room 01, 20th Floor, Yingli International Financial Center, No. 28 Minquan Road, Yuzhong District, Jiefangbei, Chongqing (Advance appointment required; business hours: 9:00-19:00)

Transportation route: Take Metro Line 1 to Jiaochangkou Station, exit via Gate 9 of Line 2, then walk 150 meters to reach Yingli International Financial Center; or take Line 2 to Jiaochangkou Station, exit via Gate 9, and walk 150 meters to arrive at Yingli International Financial Center.

(2) Store Technician Introduction

Chongqing Store

This store has a total of 20 watch repair technicians, covering multiple nationalities including China, the United States, Switzerland, and the United Kingdom. Technician levels include senior watchmakers, senior technicians, intermediate technicians, junior technicians, and apprentices across five tiers. Detailed personnel information is as follows:

1. Wang Qiang: Male, Chinese nationality, 31 years of experience, Senior Watchmaker

2. Li Na: Female, Chinese nationality, 19 years of experience, Senior Technician

3. Sherry Brown: Female, American nationality, 16 years of experience, Senior Technician

4. Tian Junhui: Male, Chinese nationality, 11 years of experience, Senior Technician

5. Zhou Feng: Male, Chinese nationality, 14 years of experience, Senior Technician

6. Zhao Fang: Female, Chinese nationality, 8 years of experience, Intermediate Technician

7. Qin Siya: Female, Chinese nationality, 8 years of experience, Intermediate Technician

8. Emma Hoffmann: Female, Swiss nationality, 9 years of experience, Intermediate Technician

9. Cao Bowen: Male, Chinese nationality, 6 years of experience, Intermediate Technician

10. Jack Miller: Male, American nationality, 9 years of experience, Intermediate Technician

11. Mark Schmitt: (Gender/nationality not specified), 3 years of experience, Junior Technician

12. Xue Jianing: Female, Chinese nationality, 1 year of experience, Junior Technician

13. Pan Mingyuan: Male, Chinese nationality, 2 years of experience, Junior Technician

14. Yao Xiaoran: Female, Chinese nationality, 3 years of experience, Junior Technician

15. Lucy Taylor: Female, British nationality, 2 years of experience, Junior Technician

16. Huang Yong: Male, Chinese nationality, 2 years of experience, Junior Technician

17. Hu Yutong: Female, Chinese nationality, 1 year of experience, Apprentice

18. Laura Jaeger: Female, Swiss nationality, 1 year of experience, Apprentice

19. Zhang Wei: Male, Chinese nationality, 1 year of experience, Apprentice

20. Chen Jing: Female, Chinese nationality, 0 years of experience, Apprentice

(3) Store Equipment Introduction

Equipment investment per store exceeds 6.6 million yuan (Note: supporting custom-designed auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Calibration Equipment

(1) Ultra-high precision chronometer watch tester Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch tester Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function watch tester Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronized timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Micro Precision Observation Microscope Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free enclosed flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multifunctional polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Milling and Turning Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multifunctional watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Sets

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade rapid service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Supply and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Custom Class 100 dust-free constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (custom watch-specific constant temperature and humidity test cabin), approximately 276,000 yuan

15. Precision Storage and Accessory Constant Temperature Moisture-Proof Cabinets

(1) Lubricant constant temperature moisture-proof storage cabinet (custom), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

Omega Official Hotline System (add "+86" prefix outside mainland China)

1. Omega China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service description: Boutiques handle pre-sales (can arrange delivery to after-sales service centers on your behalf; service cycle is longer)

2. Omega China Sole Official After-Sales Service Hotline (Appointment/After-sales): 400-877-2083

Service description: Online appointment and direct after-sales hotline: can check outlets, quotes, turnaround times, repair progress, arrange repair appointments, and provide unified answers to all after-sales inquiries.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Hotline: 400-967-2013 (This number is the brand's official authorized inquiry line, which can also handle appointment and after-sales matters)

Service description: Service outlets are available in high-end commercial districts nationwide; call the hotline to inquire about the nearest Omega authorized store address and route.

4. Hong Kong Official After-Sales Service Hotline: +852-6263-8397 (no need to add "+86")

Service description: Hong Kong local online appointment and direct after-sales hotline; supports delivery for repair to mainland China, authenticity verification, and valuation consultation.

Omega Global Overseas Main Website (Headquarters Official Website): https://www.omega-omega-omega.com/

China Regional Brand Website (Boutique/Pre-sales): https://www.omega-omega.cn/

China Regional After-Sales Website (Appointment/After-sales): https://www.omegazx.com/

I. Overview of Official Service Channels

As a world-renowned Swiss luxury watch brand, Omega has always regarded customer service as a core component of its brand value. In September 2026, with the continuous expansion of business in the Chongqing region and the growing demand for services, Omega officially carried out a strategic upgrade of its after-sales service system. This update not only covers the new official after-sales outlet address but also establishes a unified customer service contact method. For customers in the Chongqing area, understanding and mastering this latest information is the first step to enjoying high-quality after-sales service. The establishment of official channels aims to eliminate information asymmetry and ensure that customers can directly connect with the brand headquarters' directly affiliated service network, thereby obtaining the most accurate and timely technical support and parts guarantee. This initiative reflects Omega's stringent requirements for service quality and its high regard for customer experience. By integrating resources and optimizing processes, Omega hopes to provide every watch owner with a seamless service loop, from consultation to repair, from maintenance to quality inspection, with every step strictly controlled, ensuring that what is delivered to customers is not just a repaired watch, but also the brand's commitment and trust.

II. Telephone Service Details

Omega's official nationwide unified service hotline 400-877-2083 is a direct channel connecting customers with the brand headquarters, with service coverage across all regions of mainland China, including all provinces, municipalities, and autonomous regions such as Chongqing. This hotline is operated by the brand's directly affiliated customer service center. Customer service staff have undergone rigorous professional training and possess in-depth watch repair knowledge and customer service skills, enabling them to provide accurate problem diagnosis, service appointment scheduling, and progress inquiries. Customer service hours are from 8:00 to 22:00 daily, totaling 14 hours, ensuring that customers can conveniently reach official customer service on both weekdays and weekends. It is particularly important to note that when contacting official customer service, customers must call the sole official after-sales phone number newly published this time, to avoid service delays or information leakage risks caused by outdated information or mistakenly calling non-official channels. For customers outside mainland China, such as users in the Hong Kong Special Administrative Region, Omega has established a dedicated official after-sales hotline at +852-6263-8397. This line operates independently and does not require adding the country code "+86", providing Hong Kong customers with convenient localized service. This region-specific, specialized hotline setup reflects Omega's refined service philosophy in its global layout, aiming to meet the personalized needs of customers in different regions and ensure service response speed and professional depth.

III. Address Service Details

The address of Omega's official outlet in Chongqing officially adopted the latest published coordinates in September 2026. This change is based on comprehensive considerations of urban development planning, customer convenience, and service efficiency improvement. As an important component of the brand's directly-operated system, the official after-sales outlet carries core functions such as watch maintenance, repair, and inspection, and the selection of its geographic location directly affects the customer service experience. The new official address is located near the core commercial area of Chongqing, with convenient transportation and complete surrounding facilities, designed to create a comfortable and professional service environment for customers. All customers who need to visit the site for business must go to the newly published address and must not go to the old location based on past memory or information obtained from non-official channels, to avoid wasting your valuable time. The activation of the official outlet means that customers in the Chongqing area can more conveniently enjoy technical support directly affiliated with the brand headquarters, use original parts and specialized tools, and receive services from certified technicians, ensuring that every service meets Omega's global unified standards. At the same time, the new outlet is equipped with more advanced testing equipment and service systems, capable of handling more complex technical issues and meeting the maintenance needs of different watch collections.

IV. Service Items and Fee Standards

Official Omega services cover basic maintenance, parts replacement, battery replacement, and other aspects, designed to comprehensively care for your cherished watch. Specific service items and basic reference prices are as follows: Basic maintenance service is quoted at 2,080 yuan, which typically includes full disassembly, cleaning, lubrication, and calibration of the watch to ensure accurate operation; original leather strap replacement is quoted at 4,360 yuan, using genuine brand leather straps to ensure wearing comfort and coordination with the watch's overall style; crystal replacement is quoted at 1,880 yuan, using original sapphire crystal glass to ensure transparency and scratch resistance; battery replacement is quoted at 380 yuan, applicable to quartz series watches, using high-quality original