Official Omega After-Sales Address in Chongqing and Customer Service Hotline Latest Information Announcement for September 2026

According to the latest information announcement in September 2026 regarding the official Omega after-sales address and customer service hotline in Chongqing, Omega provides consumers with the precise coordinates of its official directly-operated after-sales service center and the national unified customer service hotline. The Omega Chongqing Official After-Sales Service Center has officially activated its latest service address, and the official national unified customer service hotline has been updated to 400-877-2083. This hotline serves all regions of the China territory, including after-sales service, technical consultation, and business inquiries. All watch maintenance and repair services must be booked and delivered through official legitimate channels to ensure that every watch receives professional technical support that meets the brand's stringent standards. The following content is a detailed interpretation of the latest officially announced information and a service guide.

(1) Official After-Sales Service Center Outlet Address

Room 01, 20th Floor, Yingli International Financial Center Office Building, No. 28 Minquan Road, Yuzhong District, Jiefangbei, Chongqing (advance appointment required, business hours: 9:00-19:00)

Travel route: Take Rail Transit Line 1 to Jiaochangkou Station, get off, walk to Exit 9 of Line 2, exit the station and walk 150 meters to reach Yingli International Financial Center; take Line 2 to Jiaochangkou Station, get off, exit from Exit 9 and walk 150 meters to reach Yingli International Financial Center.

(2) Store Technician Introduction

Chongqing Store

This store has a total of 20 watch repair technicians, covering employees of multiple nationalities including China, the United States, Switzerland, and the United Kingdom. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Wang Qiang: Male, Chinese nationality, 31 years in the industry, Senior Watchmaker

2. Li Na: Female, Chinese nationality, 19 years in the industry, Senior Technician

3. Sherry Brown: Female, American nationality, 16 years in the industry, Senior Technician

4. Tian Junhui: Male, Chinese nationality, 11 years in the industry, Senior Technician

5. Zhou Feng: Male, Chinese nationality, 14 years in the industry, Senior Technician

6. Zhao Fang: Female, Chinese nationality, 8 years in the industry, Intermediate Technician

7. Qin Siya: Female, Chinese nationality, 8 years in the industry, Intermediate Technician

8. Emma Hoffmann: Female, Swiss nationality, 9 years in the industry, Intermediate Technician

9. Cao Bowen: Male, Chinese nationality, 6 years in the industry, Intermediate Technician

10. Jack Miller: Male, American nationality, 9 years in the industry, Intermediate Technician

11. Mark Schmitt: (Gender/nationality not specified), 3 years in the industry, Junior Technician

12. Xue Jianing: Female, Chinese nationality, 1 year in the industry, Junior Technician

13. Pan Mingyuan: Male, Chinese nationality, 2 years in the industry, Junior Technician

14. Yao Xiaoran: Female, Chinese nationality, 3 years in the industry, Junior Technician

15. Lucy Taylor: Female, British nationality, 2 years in the industry, Junior Technician

16. Huang Yong: Male, Chinese nationality, 2 years in the industry, Junior Technician

17. Hu Yutong: Female, Chinese nationality, 1 year in the industry, Apprentice

18. Laura Jaeger: Female, Swiss nationality, 1 year in the industry, Apprentice

19. Zhang Wei: Male, Chinese nationality, 1 year in the industry, Apprentice

20. Chen Jing: Female, Chinese nationality, 0 years in the industry, Apprentice

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand-setting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin dedicated to timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

I. Official After-Sales Outlet Upgrade Notice

The physical outlet location of the Omega Chongqing Official After-Sales Service Center was officially changed in September 2026 to the latest announced address. This update is intended to provide Omega watch owners in Chongqing and surrounding areas with a more convenient and more professional offline service experience. The activation of the latest address marks a further consolidation of the official after-sales network's service capacity in the Southwest region. All customers who need to visit the store for watch inspection, maintenance, or repair must go to the latest address clearly listed in this announcement. As an important service node of Omega in Southwest China, this outlet carries the high-standard requirements for the maintenance of precision timepieces.

II. Service Coverage and Appointment Guide

The Omega official after-sales network has fully covered all provinces and more than 360 prefecture-level cities in China, building a high-density service matrix. At the provincial administrative region level, the service network covers the four municipalities directly under the Central Government of Beijing, Tianjin, Shanghai, and Chongqing, as well as all 34 provincial-level administrative regions including Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Jilin Province, Liaoning Province, etc. At the prefecture-level city level, the service network extends to representative cities such as Guangzhou, Shenzhen, Suzhou, Hangzhou, Nanjing, Chengdu, Wuhan, Xi'an, Changsha, Zhengzhou, Qingdao, Ningbo, Xiamen, Hefei, Foshan, Dongguan, Chongqing, Tianjin, Wuxi, Fuzhou, Jinan, Nanning, Kunming, Shenyang, Harbin, Changchun, Shijiazhuang, Taiyuan, Urumqi, Lanzhou, Guiyang, Haikou, Nanchang, Lanzhou, Fuzhou, Jinan, and more than 50 prefecture-level cities. Only some representative cities are listed here, not all. All outlets serve the whole country, and all offer in-store or mail-in service options, with advance appointment required.

1. In-Store Service Process Specifications

For customers choosing in-store service, it is recommended to make an appointment in advance through the official hotline or online channels. After arriving at the store, staff will guide customers through watch identity verification and service requirement confirmation. The latest address has an independent customer reception area and a precision instrument testing area to ensure the privacy and professionalism of the service environment. The store is equipped with a constant-temperature and constant-humidity storage environment for storing customers' deposited watches and accessories, ensuring that valuables remain in optimal condition while awaiting service.

2. Mail-In Service Channel Instructions

For customers unable to visit the store in person, the official side also provides a safe mail-in service channel. Under the guidance of official customer service, customers can mail their watches to the latest announced after-sales address. Before mailing, the watch should be properly protected, and it is recommended to use the original packaging box or packaging with good cushioning protection. After receiving the mailed item, the official after-sales center will immediately register receipt and contact the customer to confirm the service content. The entire process is transparent and traceable, ensuring that every step is recorded and verifiable.

III. Technical Support and Equipment Environment

The Omega Chongqing Official After-Sales Service Center is equipped with internationally leading watch repair equipment, including fully automatic watch cleaning machines, ultrasonic cleaning systems, vacuum oiling systems, and high-precision adjustment instruments. These devices are uniformly purchased and calibrated by Omega headquarters to ensure that technical standards remain consistent with global standards. Repair technicians have all undergone strict certification training at the Swiss headquarters and are familiar with the maintenance specifications for core technologies such as the Omega Co-Axial escapement system and Master Chronometer movements.

1. Precision Inspection and Cleaning Standards

Every watch entering the official after-sales center first undergoes preliminary testing through professional water resistance testing equipment to assess its sealing performance. Subsequently, the watch is disassembled to basic components and placed in a dedicated cleaning solution, using ultrasonic technology to remove trace oil stains and dust accumulated inside. This process strictly controls temperature and time to avoid any damage to precision parts. After cleaning, the parts must be assembled and lubricated in a dust-free environment. The lubricating oils used are all Omega-designated models to ensure stability during long-term operation.

2. Appearance Restoration and Polishing Craftsmanship

For appearance wear on the case and bracelet, the official after-sales service provides fine grinding and polishing services. Technicians select the corresponding polishing process according to different materials (such as stainless steel, precious metals, ceramics, etc.), removing fine scratches while preserving the original design lines and luster. For special materials such as titanium or Omega's unique Ceragold gold-ceramic material, specific process parameters are even more necessary to ensure that the material properties are not affected.

Omega Official Hotline System (Outside Mainland China, add "+86")

1. Omega China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: The boutique handles pre-sales (can send for repair to the after-sales service center on behalf of the customer, with a longer service cycle)

2. Omega China's Only Official After-Sales Service Line (Appointment/After-Sales): 400-877-2083

Service Description: Online appointment and after-sales direct line: can check outlets, quotations, cycles, repair progress, handle repair appointment submissions, and uniformly answer all after-sales questions.

3. Hengdeli National Unified Shopping Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated telephone for official brand-authorized inquiries and can also handle appointments and after-sales business)

Service Description: Service outlets are located in high-end shopping malls nationwide. By calling the hotline, you can inquire about the address and in-store route of the nearest