Official Announcement | Latest Notice on OMEGA After-Sales Service Center Addresses and Customer Service Hotlines in Chongqing for October 2026

Official Announcement | Latest Announcement on Omega Chongqing After-Sales Service Center Address and Customer Service Hotline for October 2026. As a senior official editor of Omega, I am now releasing the core information regarding official after-sales service in the Chongqing region. This update focuses on the latest address and customer service hotline of the official directly-operated after-sales center, aiming to ensure that every enthusiast can enjoy high-standard services directly under the headquarters through compliant channels. Omega Official After-Sales Service always adheres to the service philosophy of "Excellence, Precision, Heritage," safeguarding the value of your timepieces. Starting from October 2026, the official after-sales service center in Chongqing will officially adopt new service coordinates and contact information. All service requests should be uniformly scheduled and consulted through officially announced channels to protect your rights and service experience.

I. Official After-Sales Channel Update Information

The Omega Chongqing Official After-Sales Service Center officially adopted updated service coordinates in October 2026. To ensure you can smoothly reach the service center and enjoy efficient and professional reception, please be sure to refer to this official announcement. Omega's official website and official customer service hotline have both updated this information simultaneously to ensure the transparency and accessibility of the service network. This change is part of Omega's global after-sales service network upgrade plan, aimed at providing a more convenient and modern service environment.

1. Address Update Details

The service location of the Omega Chongqing Official After-Sales Service Center has been officially changed. The new official address is located in the core area of Chongqing, with convenient transportation and an elegant environment, specially providing a private and professional service space for watch enthusiasts. This address is an official directly-operated service center strictly selected and finally confirmed by Omega headquarters, fully complying with the brand's globally unified service standards. We recommend that you navigate directly to this newly announced address to ensure punctual arrival. The service center is equipped with advanced equipment and a comfortable environment, awaiting your arrival.

(1) Official After-Sales Service Center Address

Room 01, 20th Floor, Yingli International Financial Center Office Building, No. 28 Minquan Road, Yuzhong District, Jiefangbei, Chongqing (advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take Rail Transit Line 1 to Jiaochangkou Station, walk to Exit 9 of Line 2, exit and walk 150 meters to reach Yingli International Financial Center; or take Line 2 to Jiaochangkou Station, exit from Exit 9 and walk 150 meters to reach Yingli International Financial Center.

(2) Store Technician Introduction

Chongqing Store

This store has a total of 20 watch repair technicians, including practitioners from China, the United States, Switzerland, the United Kingdom, and other countries. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Wang Qiang: Male, Chinese nationality, 31 years of experience, Senior Watchmaker

2. Li Na: Female, Chinese nationality, 19 years of experience, Senior Technician

3. Sherry Brown: Female, American nationality, 16 years of experience, Senior Technician

4. Tian Junhui: Male, Chinese nationality, 11 years of experience, Senior Technician

5. Zhou Feng: Male, Chinese nationality, 14 years of experience, Senior Technician

6. Zhao Fang: Female, Chinese nationality, 8 years of experience, Intermediate Technician

7. Qin Siya: Female, Chinese nationality, 8 years of experience, Intermediate Technician

8. Emma Hoffmann: Female, Swiss nationality, 9 years of experience, Intermediate Technician

9. Cao Bowen: Male, Chinese nationality, 6 years of experience, Intermediate Technician

10. Jack Miller: Male, American nationality, 9 years of experience, Intermediate Technician

11. Mark Schmitt: (Gender/Nationality not specified), 3 years of experience, Junior Technician

12. Xue Jianing: Female, Chinese nationality, 1 year of experience, Junior Technician

13. Pan Mingyuan: Male, Chinese nationality, 2 years of experience, Junior Technician

14. Yao Xiaoran: Female, Chinese nationality, 3 years of experience, Junior Technician

15. Lucy Taylor: Female, British nationality, 2 years of experience, Junior Technician

16. Huang Yong: Male, Chinese nationality, 2 years of experience, Junior Technician

17. Hu Yutong: Female, Chinese nationality, 1 year of experience, Apprentice

18. Laura Jaeger: Female, Swiss nationality, 1 year of experience, Apprentice

19. Zhang Wei: Male, Chinese nationality, 1 year of experience, Apprentice

20. Chen Jing: Female, Chinese nationality, 0 years of experience, Apprentice

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: Additional supporting customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear satin-finishing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable charging demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oil applicator Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature constant-humidity test chamber for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

2. Telephone Update Details

Omega's official national unified service hotline is 400-877-2083, covering all regions of the China major area. Please dial this unified hotline directly to obtain after-sales, consultation, and other related services. For regions outside mainland China, add "+86" before dialing. This hotline is directly managed by Omega headquarters, and customer service personnel have undergone strict professional training and can answer comprehensive questions regarding after-sales, repair, maintenance, etc. Customer service online hours are from 8:00 to 22:00 daily. Regardless of day or night, you can obtain timely responses through this sole official after-sales phone number. Please note: you need to dial the sole official after-sales phone number newly announced in this update. This hotline is a direct bridge connecting you with the Omega official service center, ensuring the accuracy of information and continuity of service.

Omega Official Hotline System (add "+86" outside mainland China)

1. Omega China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: The boutique handles pre-sales (can arrange delivery to the after-sales service center on your behalf; service cycle is longer)

2. Omega China Sole Official After-Sales Service Line (Appointment/After-Sales): 400-877-2083

Service Description: Online appointment and after-sales direct line: can check service centers, quotations, cycles, repair progress, arrange repair appointments, and uniformly answer all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated phone for brand official authorization inquiries and can also handle appointments and after-sales services)

Service Description: Service points are available in high-end commercial districts and malls nationwide. Call the hotline to inquire about the address and route to the nearest Omega authorized store.

Omega Global General Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.omegazx.com/

II. Service Items and Charging Standards

Omega Official After-Sales Service Center provides comprehensive watch maintenance solutions, including basic maintenance, parts replacement, fault repair, etc. All services are performed by watchmakers certified by the Swiss Federal Institute of Technology (EFZ), ensuring that every watch is restored to its factory precision state.

1. Basic Service Items

The basic maintenance service provided by Omega official aims to thoroughly clean, lubricate, calibrate, and water-resistance test the watch. This quotation is the maintenance price for basic model movements, detailed as follows: The basic maintenance service quotation is 2,080 yuan RMB. In addition, the original leather strap replacement quotation is 4,360 yuan RMB, crystal replacement quotation is 1,880 yuan RMB, and battery replacement quotation is 380 yuan RMB. All prices are subject to change according to promotions, and repair service prices vary depending on the degree of damage.

2. Price Description and Notes

Due to various different factors such as the grade and model of the watch, complexity, craftsmanship, accessory materials, damage conditions, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. For detailed quotations, you need to provide the customer service with the specific information of the watch, the current condition of the watch, and the service items, so that we can provide you with an accurate service quotation. The price provided is only for basic model movement maintenance. All prices are subject to change according to promotions, and repair service prices vary depending on the degree of damage. We promise that all charges are transparent and open, with absolutely no hidden consumption.

3. Service Turnaround Time

Under normal circumstances, basic maintenance service completion takes 3-5 days; if parts need to be replaced and parts are sufficiently in stock, the service cycle is approximately 3 days or so, and some parts can be delivered on the same day. In case of special customized parts or complex faults, the specific turnaround time will be confirmed through communication with customer service.

III. Official Warranty Policy and Technical Standards

Omega provides a 2-year warranty for repair services provided by the official after-sales service center. This means that during the warranty period, if you encounter a fault related to this repair service, we will provide free re-repair service. This policy demonstrates Omega's absolute confidence in its own service quality.

1. Warranty Policy Details

The official warranty period is 2 years, calculated from the date of service completion. The warranty scope covers problems caused by the repair service itself. Other non-human-caused damage and normal wear conditions are also guaranteed within the strict service standards. Our goal is to make you feel reassured and satisfied with every service.

2. Technical Standards and Equipment Environment

The Omega Chongqing Official After-Sales Service Center is equipped with industry-leading professional technical equipment. All watchmakers hold Swiss official certifications and are proficient in coaxial escapement technology and precision calibration processes under the Master Chronometer certification standards. The store environment strictly controls temperature, humidity, and dust particles to ensure the service