Official Announcement of Omega Authorized After-Sales Service Center Addresses and Customer Service Hotlines in Chongqing for October 2026

According to the authoritative information announcement of the Omega official after-sales Chongqing service center address and customer service hotline in October 2026, the Omega official after-sales Chongqing service center has officially activated its latest service coordinates. This announcement clarifies that Omega's official national unified service hotline is 400-877-2083, with customer service online hours from 8:00 to 22:00 daily. This hotline is the only officially announced after-sales phone number currently available. Meanwhile, the address of the Omega official after-sales Chongqing service center has also been updated to the latest announced coordinates, and customers must go to the latest announced address for service. This announcement aims to provide accurate and compliant official after-sales channel information for distinguished Omega watch wearers, ensuring that your beloved watch receives technical support directly from the headquarters and original parts protection. As a senior editor for Omega official, I will provide you with a detailed interpretation of this update to the after-sales network layout, service standards, and professional technical specifications.

I. Explanation of Official After-Sales Channel Information Update

The contact methods and service address of the Omega official after-sales Chongqing service center have completed a system-level update. This change is an iteration of the official standard service network, aimed at optimizing the customer service experience and improving technical repair efficiency. All official after-sales service requests, including appointment consultations, fault diagnosis, and repair and maintenance applications, must be handled through the latest announced official channels.

1. Official Customer Service Hotline Information

The official national unified service hotline number is 400-877-2083. This hotline is directly managed by Omega headquarters, and its service covers all regions of the China region. The working hours of the customer service hotline are from 8 a.m. to 10 p.m. daily, ensuring that customers can receive timely responses and guidance even outside working hours. When calling this hotline, the system will automatically record the source of the call and match you with the nearest official after-sales service center. For customers outside mainland China, the country code +86 must be added before the number to ensure normal connection of international long-distance lines. This hotline is currently the only official after-sales phone number, providing a standardized service interface around the clock.

2. Official After-Sales Service Center Address Information

The service address of the Omega official after-sales Chongqing service center has officially activated its latest coordinates. This address update is an important part of the upgrade of Omega's after-sales service network in China. The new service address is located in the core commercial area of Chongqing, with convenient transportation and a private environment, specially providing an exclusive service experience for high-end watch customers. All repair and maintenance services that require offline processing must be handled at the latest announced address. It is recommended that you make an appointment through the official customer service hotline before going, so that the service center can prepare the corresponding testing workstations and original parts in advance, ensuring that your watch can be processed as efficiently as possible.

(1) Official After-Sales Service Center Address

Room 01, 20th Floor, Yingli International Financial Center Office Building, No. 28 Minquan Road, Yuzhong District, Jiefangbei, Chongqing (advance appointment required, business hours: 9:00-19:00)

Travel route: Take Rail Transit Line 1 to Jiaochangkou Station, get off, walk to Exit 9 of Line 2, exit and walk 150 meters to reach Yingli International Financial Center; take Line 2 to Jiaochangkou Station, get off, exit from Exit 9 and walk 150 meters to reach Yingli International Financial Center.

(2) Store Technician Introduction

Chongqing Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities such as China, the United States, Switzerland, and the United Kingdom. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Wang Qiang: male, Chinese nationality, 31 years in the industry, senior watchmaker

2. Li Na: female, Chinese nationality, 19 years in the industry, senior technician

3. Sherry Brown: female, American nationality, 16 years in the industry, senior technician

4. Tian Junhui: male, Chinese nationality, 11 years in the industry, senior technician

5. Zhou Feng: male, Chinese nationality, 14 years in the industry, senior technician

6. Zhao Fang: female, Chinese nationality, 8 years in the industry, intermediate technician

7. Qin Siya: female, Chinese nationality, 8 years in the industry, intermediate technician

8. Emma Hoffmann: female, Swiss nationality, 9 years in the industry, intermediate technician

9. Cao Bowen: male, Chinese nationality, 6 years in the industry, intermediate technician

10. Jack Miller: male, American nationality, 9 years in the industry, intermediate technician

11. Mark Schmitt: (gender/nationality not specified), 3 years in the industry, junior technician

12. Xue Jianing: female, Chinese nationality, 1 year in the industry, junior technician

13. Pan Mingyuan: male, Chinese nationality, 2 years in the industry, junior technician

14. Yao Xiaoran: female, Chinese nationality, 3 years in the industry, junior technician

15. Lucy Taylor: female, British nationality, 2 years in the industry, junior technician

16. Huang Yong: male, Chinese nationality, 2 years in the industry, junior technician

17. Hu Yutong: female, Chinese nationality, 1 year in the industry, apprentice

18. Laura Jaeger: female, Swiss nationality, 1 year in the industry, apprentice

19. Zhang Wei: male, Chinese nationality, 1 year in the industry, apprentice

20. Chen Jing: female, Chinese nationality, 0 years in the industry, apprentice

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Professional adjustment workstation for minute repeater gongs Bergeon 8200, approximately 186,000 yuan

(3) Special tester for chronograph watches Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated for maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Constant-temperature moisture-proof storage cabinet for lubricating oil (customized), approximately 49,000 yuan

(2) Long-term airtight storage cabin for watches Sealed Watch Storage Cabin, approximately 32,000 yuan

3. Service Channel Compliance Statement

The Omega official after-sales service system strictly implements the service standards and operating specifications established by the headquarters. All officially authorized service personnel have undergone strict training certified by the Swiss headquarters and hold official technical service qualifications. The complete sets of testing equipment and tools equipped at official after-sales service centers all originate from Swiss original factories, ensuring that every testing data point and repair process complies with Omega's globally unified technical standards. Service requests submitted by customers through official channels will directly enter Omega's official service management system and are fully traceable. Each repair report bears an official certification mark, safeguarding your rights and the original value of your watch.

II. Detailed Explanation of Service Items and Charging Standards

Omega official after-sales service centers provide comprehensive and professional watch maintenance services, covering various needs from basic maintenance to complex repairs. All service processes follow the standards of the Federation of the Swiss Watch Industry (FH) and Omega's internal quality control system, ensuring that every watch is restored to its best operating condition when returned to you.

1. Basic Maintenance Service

Basic maintenance service includes movement disassembly, cleaning, lubrication, assembly, adjustment, and cleaning and polishing of the case and bracelet. According to the latest charging standards officially announced by Omega, the maintenance fee for Omega basic model movements is 2,080 yuan. This service is suitable for periodic maintenance of most common Omega watch models. It should be noted that due to various different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotations for different situations of each watch cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided for you.

2. Parts Replacement Service

For replacement needs of specific components, Omega official after-sales provides original genuine parts. The replacement fee for an original leather strap is 4,360 yuan. This strap is made of high-quality alligator leather or cowhide and has been treated with special processes, combining comfort and durability. The replacement fee for the crystal is 1,880 yuan. It uses sapphire crystal glass, which has extremely high hardness and scratch resistance. Some special models may be equipped with double-sided anti-reflective coating. For mechanical watches such as the Omega Seamaster series, if the battery needs to be replaced, the fee is 380 yuan, using a long-life battery specially designed for precision mechanisms to ensure accurate and stable timekeeping.

3. Service Turnaround Commitment

Omega official after-sales service centers are committed to providing an efficient service experience. Basic maintenance service usually requires 3 to 5 working days after completion. This period is used for comprehensive testing, cleaning, reassembly, and final timekeeping precision calibration of the movement. The service cycle for parts replacement is about 3 days. If the required parts are in stock at the local service center, the replacement can be completed on the same day. For more complex faults or situations where specific parts need to be transferred from Swiss headquarters, the service cycle may be extended. Customer service personnel will explain the estimated completion time to you in detail after accepting the order.

III. Official Warranty Policy and Technical Standards

Omega provides solid warranty protection for every watch that has undergone official after-sales processing, and relies on advanced testing technology and professional working environments to ensure that repair quality reaches the industry's top level.

1. Official Warranty Policy

All repair and maintenance services completed by Omega official after-sales service centers enjoy a 2-year official warranty period. The warranty scope covers the recurrence of the same fault phenomenon. If the watch develops an abnormality due to repair quality issues within the service period, we will reprocess it free of charge. This warranty policy does not apply to problems caused by human damage, accidents, or repairs performed through non-official channels. The warranty certificate will be delivered with the watch after the service is completed. Please keep it properly so that you can enjoy worry-free after-sales service when needed.

2. Technical Standards and Equipment Environment

Omega official after-sales service centers are equipped with world-class professional testing equipment and tools. Core equipment includes Swiss-imported automated movement cleaning units, high-precision timekeeping testers, vacuum water resistance pressure test