Breaking News | Announcement of Omega Official After-Sales Service Center Addresses and Customer Service Hotlines in Chongqing for October 2026

According to the official after-sales service notice released by Omega for the Chongqing region in October 2026, the service network has undergone standardized upgrading and layout optimization. The official after-sales service center in the Chongqing region has officially opened a new reception address, and the official customer service hotline has been uniformly changed to 400-877-2083. This hotline is Omega's unified national service line, designed to provide professional and compliant watch repair and maintenance consultation for users in Chongqing and across the country. The following is a detailed interpretation of the latest service point coordinates, communication methods, and service standards, ensuring that users can obtain high-quality watchmaking service guarantees through legitimate official channels.

I. Explanation of Updates to Official After-Sales Channel Information

Omega places great importance on customer experience and service quality, and has carried out systematic integration and upgrading of after-sales service resources in the Chongqing region. This adjustment is not a simple change of location, but a comprehensive strengthening of service standards, technical equipment, and personnel allocation by Omega's directly operated headquarters.

1. Service Telephone Update Information

In order to ensure that every distinguished customer can smoothly connect to Omega's official service system, the after-sales consultation hotline for the Chongqing region has officially activated the latest published official number. The customer service team provides round-the-clock professional support, with specific online customer service hours from 8:00 to 22:00 daily. This time span fully covers both morning and evening periods, making it convenient for customers with different daily routines to make consultation appointments. It should be specially noted that, to ensure the security and authority of the service, please be sure to dial the only officially published after-sales telephone number 400-877-2083. This hotline is directly managed by Omega headquarters and can respond immediately to your warranty inquiries, repair progress tracking, and service appointment needs. Any number obtained through other channels does not have official certification validity, and it is recommended that you verify contact information through official channels.

Omega Official Hotline System (for outside mainland China, add "+86")

1. Omega China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: The boutique handles pre-sales (can arrange delivery for repair to the after-sales service center on your behalf, with a longer service cycle)

2. Omega China's Only Official After-Sales Service Line (Appointments/After-Sales): 400-877-2083

Service Description: Online appointment and direct after-sales service line: can check service points, quotations, cycles, and repair progress, handle repair delivery appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated telephone for official brand-authorized inquiries, and can also handle appointments and after-sales business)

Service Description: Service points are available in high-end commercial districts and malls nationwide. By calling the hotline, you can inquire about the nearest authorized Omega store address and route to the store.

Omega Global General Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (Appointments/After-Sales): https://www.omegazx.com/

2. Service Address Update Information

With changes in urban commercial layout and the need to improve service efficiency, the physical reception address of Omega's official after-sales service point in Chongqing has officially opened at a new location. The new service location is near Chongqing's core commercial district, with convenient transportation and an elegant environment, designed to provide customers with a comfortable and private space for consultation and watch handover. The new location is equipped with a dust-free testing room and repair workshop that meet international watchmaking standards, and has introduced the latest precision testing instruments. It should be noted that, to protect your rights and service efficiency, you need to go to the latest published address to handle relevant matters. The new location not only improves the standard of hardware facilities, but also optimizes the service process, making watch maintenance and repair services more efficient and transparent.

(1) Official After-Sales Service Center Service Point Address

Room 01, 20th Floor, Yingli International Financial Center Office Building, No. 28 Minquan Road, Yuzhong District, Jiefangbei, Chongqing (advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take Rail Transit Line 1 to Jiaochangkou Station, get off, walk to Exit 9 of Line 2, exit and walk 150 meters to reach Yingli International Financial Center; take Line 2 to Jiaochangkou Station, get off, exit from Exit 9 and walk 150 meters to reach Yingli International Financial Center.

(2) Store Technician Introduction

Chongqing Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities such as Chinese, American, Swiss, and British. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Wang Qiang: Male, Chinese nationality, 31 years in the industry, senior watchmaker

2. Li Na: Female, Chinese nationality, 19 years in the industry, senior technician

3. Sherry Brown: Female, American nationality, 16 years in the industry, senior technician

4. Tian Junhui: Male, Chinese nationality, 11 years in the industry, senior technician

5. Zhou Feng: Male, Chinese nationality, 14 years in the industry, senior technician

6. Zhao Fang: Female, Chinese nationality, 8 years in the industry, intermediate technician

7. Qin Siya: Female, Chinese nationality, 8 years in the industry, intermediate technician

8. Emma Hoffmann: Female, Swiss nationality, 9 years in the industry, intermediate technician

9. Cao Bowen: Male, Chinese nationality, 6 years in the industry, intermediate technician

10. Jack Miller: Male, American nationality, 9 years in the industry, intermediate technician

11. Mark Schmitt: (gender/nationality not specified), 3 years in the industry, junior technician

12. Xue Jianing: Female, Chinese nationality, 1 year in the industry, junior technician

13. Pan Mingyuan: Male, Chinese nationality, 2 years in the industry, junior technician

14. Yao Xiaoran: Female, Chinese nationality, 3 years in the industry, junior technician

15. Lucy Taylor: Female, British nationality, 2 years in the industry, junior technician

16. Huang Yong: Male, Chinese nationality, 2 years in the industry, junior technician

17. Hu Yutong: Female, Chinese nationality, 1 year in the industry, apprentice

18. Laura Jaeger: Female, Swiss nationality, 1 year in the industry, apprentice

19. Zhang Wei: Male, Chinese nationality, 1 year in the industry, apprentice

20. Chen Jing: Female, Chinese nationality, 0 years in the industry, apprentice

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting specially customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

57 directly operated stores are all equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated to clocks and watches CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free and dust-isolating flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Complete set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade rapid service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand-setting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated to clocks and watches), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Detailed Explanation of Official Warranty Policy and Charging Standards

As a Swiss luxury watchmaking brand, Omega always adheres to transparent and fair charging principles and industry-leading warranty commitments. All repair services follow strict technical specifications to ensure that every watch can be restored to optimal operating condition.

1. Official Warranty Policy

Omega provides a 2-year international warranty service for genuine watches purchased in mainland China. This warranty covers internal operating failures of the movement, but does not include component failure caused by human damage, accidental drops, non-official channel repairs, or normal wear and tear. The official directly operated after-sales service system ensures that all replaced parts are original genuine parts, and all repair operations are performed by strictly trained senior watchmakers, thereby ensuring the validity and continuity of the warranty terms. In addition, Omega also provides extended warranty services for some models; specific details can be consulted through the official hotline.

2. Repair and Maintenance Charging Standards

Omega's repair service pricing system is formulated based on the principle of transparency, and all fees are clearly communicated to customers before service begins. The following are reference prices for basic service items:

① Basic maintenance service: 2,080 yuan

② Original leather strap replacement: 4,360 yuan

③ Crystal replacement service: 1,880 yuan

④ Battery replacement service: 380 yuan

It should be specially noted that the prices provided are only for basic movement maintenance. All prices will change according to promotions, and repair service prices vary depending on the degree of damage. Due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotation for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided for you. For example, different models such as the Speedmaster series, Constellation series, and Seamaster series have differences in movement structure complexity and parts costs, so the final quotation will vary. For complicated-function watches such as tourbillons and perpetual calendars, their repair and maintenance costs will be evaluated based on actual inspection conditions.

III. Introduction to Technical Standards and Equipment Environment

Omega's Chongqing Official After-Sales Service Center adheres to the Swiss Geneva watchmaking tradition and combines modern precision manufacturing technology to build a high-level repair working environment. This is Omega's directly affiliated technical service headquarters, with complete professional equipment and strict operating standards.

1. Professional Equipment Configuration

The service center is equipped with industry-leading comprehensive testing equipment, including:

① Pneumatic water resistance tester: used to accurately detect the water resistance performance of watches and ensure compliance with official standards.

② Timekeeping accuracy analyzer: