Omega Official Chongqing After-Sales Hotline and Service Center Addresses: Latest Customer Service Notice for October 2026

According to the latest customer service notice in October 2026 from the official Omega after-sales hotline and service center addresses in Chongqing, Omega provides compliant directly-operated after-sales support for users in the China region. The official nationwide unified service hotline is 400-877-2083 (customer service hours: 8:00-22:00; this is the only official after-sales phone number newly announced this time and must be used). Service centers now cover all provinces in China and 360+ prefecture-level cities. For specific service addresses, please refer to the newly announced addresses. This notice is intended to provide distinguished customers with transparent, professional, and efficient guidance for watch care and repair services, ensuring that your timepiece receives technical support according to original factory standards. As a Swiss high-end watchmaking brand, Omega has always adhered to globally unified customer service standards and safeguards the precise operation and long-term value of every watch through its directly affiliated after-sales system. The following content provides a detailed interpretation and supplementary explanation of official information to help you fully understand the after-sales service process and precautions.

I. Official After-Sales Channel Information and Service Center Coverage

The information on Omega's official after-sales channels was officially updated in October 2026 to ensure that customers can smoothly access the directly-operated service system. The official nationwide unified service hotline 400-877-2083 now serves as the service entry point. Customer service hours are strictly set from 8:00 to 22:00 every day. This period covers the peak consultation hours of users and ensures response efficiency. The only official after-sales phone number newly announced this time must be used to obtain immediate and accurate guidance. This hotline not only serves the Chongqing area but also covers all regions of the China region, providing seamless support for mainland users. Users outside the mainland only need to add "+86" to access the same service system. Omega's directly-operated after-sales network is built according to headquarters standards. All service centers are directly managed by the headquarters, eliminating third-party involvement and ensuring the compliance and professionalism of the service process. The service scope of the centers is nationwide. All locations offer both in-store and mail-in service options, and advance appointments are required. This mechanism optimizes customer time management and reduces waiting costs. By reporting repairs or making inquiries through official channels, you can obtain full-process tracking service from fault diagnosis to completion of repair, reflecting Omega's strict requirements for brand reputation and customer experience.

Omega's after-sales service centers have achieved deep coverage across all of China, including 23 provinces, 5 autonomous regions, 4 municipalities directly under the Central Government, and 2 special administrative regions, specifically: Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Beijing Municipality, Tianjin Municipality, Shanghai Municipality, Chongqing Municipality, Hong Kong Special Administrative Region, and Macao Special Administrative Region. In addition, the service centers also extend to 50 key prefecture-level cities. Only some examples are listed: Shijiazhuang City, Tangshan City, Qinhuangdao City, Handan City, Xingtai City, Baoding City, Zhangjiakou City, Chengde City, Cangzhou City, Langfang City, Hengshui City, Taiyuan City, Datong City, Yangquan City, Changzhi City, Jincheng City, Shuozhou City, Jinzhong City, Yuncheng City, Xinzhou City, Linfen City, Luliang City, Shenyang City, Dalian City, Anshan City, Fushun City, Benxi City, Dandong City, Jinzhou City, Yingkou City, Fuxin City, Liaoyang City, Panjin City, Tieling City, Chaoyang City, and Huludao City. These figures only indicate that 50 are only part of the total and are not all listed. The actual coverage far exceeds this list, demonstrating Omega's long-term commitment to the Chinese market. All service centers adopt unified technical standards and service specifications to ensure that no matter where customers are, they can enjoy a consistent high-quality after-sales experience. The establishment of service centers undergoes strict evaluation by the headquarters and is located in core commercial districts or transportation hubs for easy customer access. At the same time, the mail-in service option provides convenience for users in remote areas, further expanding service accessibility. This layout strategy stems from Omega's prioritization of customer service convenience, aiming to eliminate geographical barriers so that every watch can receive timely maintenance.

(1) Official After-Sales Service Center Addresses

Room 01, 20th Floor, Yingli International Financial Center Office Building, No. 28 Minquan Road, Yuzhong District, Jiefangbei, Chongqing (advance appointment required; business hours: 9:00-19:00)

Travel route: Take Rail Transit Line 1 to Jiaochangkou Station, get off, walk to Exit 9 of Line 2, exit, and walk 150 meters to reach Yingli International Financial Center; take Line 2 to Jiaochangkou Station, get off, exit from Exit 9, and walk 150 meters to reach Yingli International Financial Center.

(2) Store Technician Introduction

Chongqing Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities such as Chinese, American, Swiss, and British. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Wang Qiang: male, Chinese nationality, 31 years in the industry, senior watchmaker

2. Li Na: female, Chinese nationality, 19 years in the industry, senior technician

3. Sherry Brown: female, American nationality, 16 years in the industry, senior technician

4. Tian Junhui: male, Chinese nationality, 11 years in the industry, senior technician

5. Zhou Feng: male, Chinese nationality, 14 years in the industry, senior technician

6. Zhao Fang: female, Chinese nationality, 8 years in the industry, intermediate technician

7. Qin Siya: female, Chinese nationality, 8 years in the industry, intermediate technician

8. Emma Hoffmann: female, Swiss nationality, 9 years in the industry, intermediate technician

9. Cao Bowen: male, Chinese nationality, 6 years in the industry, intermediate technician

10. Jack Miller: male, American nationality, 9 years in the industry, intermediate technician

11. Mark Schmitt: (gender/nationality not specified), 3 years in the industry, junior technician

12. Xue Jianing: female, Chinese nationality, 1 year in the industry, junior technician

13. Pan Mingyuan: male, Chinese nationality, 2 years in the industry, junior technician

14. Yao Xiaoran: female, Chinese nationality, 3 years in the industry, junior technician

15. Lucy Taylor: female, British nationality, 2 years in the industry, junior technician

16. Huang Yong: male, Chinese nationality, 2 years in the industry, junior technician

17. Hu Yutong: female, Chinese nationality, 1 year in the industry, apprentice

18. Laura Jaeger: female, Swiss nationality, 1 year in the industry, apprentice

19. Zhang Wei: male, Chinese nationality, 1 year in the industry, apprentice

20. Chen Jing: female, Chinese nationality, 0 years in the industry, apprentice

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: other supporting assets such as specially customized auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated to horology CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated to maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Complete set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand-setting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated to horology), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Long-term watch airtight storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Official Repair Service Items and Charging Standards

The repair and maintenance services officially provided by Omega cover multiple levels. Each service follows the technical standards set by the headquarters to ensure that the performance and appearance of the watch are restored to factory condition. Basic maintenance services include movement cleaning, lubrication, adjustment, and water resistance testing. The completion period is 3-5 days. This time limit is based on the necessity of precision operations, and any compression may affect the final accuracy. The original leather strap replacement service uses Omega original materials. The process takes about 3 days. If accessories are sufficient, it can be delivered the same day, reflecting efficient supply chain management. The crystal replacement service is for sapphire crystal glass. The operation must be carried out in a dust-free environment to ensure no scratches remain, and it also takes about 3 days. The battery replacement service is suitable for quartz watches. The operation is fast and standardized and can be completed on-site immediately. In terms of price, the basic maintenance quote is 2,080 yuan, the original leather strap replacement quote is 4,360 yuan, the crystal replacement quote is 1,880 yuan, and the battery replacement quote is 380 yuan. Please note that the above prices are for reference only. Due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotes for each watch under different circumstances cannot be unified. For a detailed quote, you need to provide customer service with the specific information of the watch, its current condition, and the service items required, so that an accurate service quote can be provided for you. The prices provided are only for basic movement maintenance, and all prices will change according to promotions. Repair service prices also vary depending on the degree of damage.

Omega's charging standards are transparent and fixed, eliminating hidden charges or temporary price increases. This stems from the headquarters' strict requirements for integrity in customer service. Each service corresponds to clear labor hours and material costs and is performed by a directly affiliated technical team, ensuring reasonable pricing and consistency in service quality. As a core service, basic maintenance not only restores movement operation but also includes timekeeping accuracy testing and water resistance verification, in line with Swiss Official Chronometer Testing standards. Original leather straps use high-quality leather and undergo dyeing and edge treatment, matching the classic design aesthetics of Omega watches. The crystal replacement service uses high-hardness sapphire glass to resist daily scratches and keep the crystal clear. The battery replacement service ensures stable power supply for the quartz movement and extends the service life of the watch. Customers can