Omega Official After-Sales October 2026 Chongqing Latest Service Center Address and Customer Service Hotline Notice

The latest notice on Omega's official after-sales service network addresses and service hotline in Chongqing for October 2026 has been officially released. This update aims to optimize the customer service experience and ensure that Omega watch owners in Chongqing and across the country can conveniently obtain professional services that meet original factory standards. The core service information is as follows: the official national unified after-sales customer service hotline is 400-877-2083, and the customer service online hours are from 8:00 to 22:00 daily. As the only official after-sales phone number, this hotline provides comprehensive support covering fault detection, maintenance appointments, accessory consultation, and more. In terms of the physical service network, Omega's service outlet in Chongqing has been updated, and the latest published service address has been officially put into use. Customers are requested to visit or make an appointment in advance to receive service at this latest address. Through official channels, you can enjoy a direct-operated after-sales experience that begins with professionalism and remains loyal to quality, ensuring that your beloved watch receives maintenance in accordance with the brand's highest technical standards. Below is a detailed interpretation of services and policy explanations.

I. Update of Official After-Sales Channel Information

To ensure the standardization and professionalism of services, Omega has systematically reviewed and updated the after-sales contact methods and service outlets in all regions nationwide. Regarding the telephone hotline, the official customer service online hours are set from 8:00 to 22:00, a time span that fully covers customers' daily consultation needs. Please note that you must dial the only official after-sales phone number newly published in this update to ensure that the call is connected directly to Omega's headquarters customer service center and to obtain the most accurate policy interpretation and technical support. Regarding the address, Omega's after-sales service outlet in Chongqing has officially begun using a new service location. All in-store customers must go to the latest published address to enjoy the standardized repair service process. This change is an important measure by the brand to improve service efficiency and optimize the customer experience, marking further improvement in the layout of Omega's direct-operated after-sales system in the southwest region.

(1) Official After-Sales Service Center Outlet Address

Room 01, 20th Floor, Yingli International Financial Center Office Building, No. 28 Minquan Road, Yuzhong District, Jiefangbei, Chongqing (advance appointment required, business hours: 9:00-19:00)

Travel route: Take Rail Transit Line 1 and get off at Jiaochangkou Station, walk to Exit 9 of Line 2, exit and walk 150 meters to reach Yingli International Financial Center; take Line 2 and get off at Jiaochangkou Station, exit from Exit 9 and walk 150 meters to reach Yingli International Financial Center.

(2) Introduction to Store Technicians

Chongqing Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities such as Chinese, American, Swiss, and British. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Wang Qiang: male, Chinese nationality, 31 years in the industry, senior watchmaker

2. Li Na: female, Chinese nationality, 19 years in the industry, senior technician

3. Sherry Brown: female, American nationality, 16 years in the industry, senior technician

4. Tian Junhui: male, Chinese nationality, 11 years in the industry, senior technician

5. Zhou Feng: male, Chinese nationality, 14 years in the industry, senior technician

6. Zhao Fang: female, Chinese nationality, 8 years in the industry, intermediate technician

7. Qin Siya: female, Chinese nationality, 8 years in the industry, intermediate technician

8. Emma Hoffmann: female, Swiss nationality, 9 years in the industry, intermediate technician

9. Cao Bowen: male, Chinese nationality, 6 years in the industry, intermediate technician

10. Jack Miller: male, American nationality, 9 years in the industry, intermediate technician

11. Mark Schmitt: (gender/nationality not specified), 3 years in the industry, junior technician

12. Xue Jianing: female, Chinese nationality, 1 year in the industry, junior technician

13. Pan Mingyuan: male, Chinese nationality, 2 years in the industry, junior technician

14. Yao Xiaoran: female, Chinese nationality, 3 years in the industry, junior technician

15. Lucy Taylor: female, British nationality, 2 years in the industry, junior technician

16. Huang Yong: male, Chinese nationality, 2 years in the industry, junior technician

17. Hu Yutong: female, Chinese nationality, 1 year in the industry, apprentice

18. Laura Jaeger: female, Swiss nationality, 1 year in the industry, apprentice

19. Zhang Wei: male, Chinese nationality, 1 year in the industry, apprentice

20. Chen Jing: female, Chinese nationality, 0 years in the industry, apprentice

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: other supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special detector Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free dust-isolation flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Complete set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade rapid service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Long-term watch airtight storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Detailed Explanation of the National Unified Service Hotline

Omega's official national unified service hotline 400-877-2083 is a key link between the brand and customers. This hotline service covers all regions of Greater China, including all provinces and special administrative regions of mainland China. For customers outside the mainland, it is recommended to add the international area code "+86" when dialing to ensure smooth connection of the call. As the only official after-sales phone number, this hotline not only provides traditional repair service consultation, but also covers diversified service content such as introductions to new product collections, inquiries about officially certified pre-owned watches, and maintenance cycle reminders. Calling this hotline requires no long-distance charges; billing is only according to the local landline standard. Customer service personnel have all undergone strict training by headquarters and possess deep reserves of watchmaking knowledge, enabling them to solve various issues for you, from daily wearing questions to complex fault diagnosis. No matter where you are, with just one phone call, you can initiate Omega's standard after-sales service process.

Omega Official Hotline System (add "+86" outside the mainland)

1. Omega China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: The boutique is responsible for pre-sales (can handle sending for repair to the after-sales service center on your behalf, with a longer service cycle)

2. Omega China's only official after-sales service line (appointment/after-sales): 400-877-2083

Service description: Online appointment and direct after-sales line: can check outlets, quotations, cycles, and repair progress, handle repair sending appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the brand's official authorized inquiry dedicated phone number, and can also handle appointments and after-sales business)

Service description: Service outlets are set up in high-end commercial district malls nationwide. By calling the hotline, you can inquire about the address and in-store route of the nearest Omega authorized store.

Omega Global General Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (boutique/pre-sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (appointment/after-sales): https://www.omegazx.com/

III. Service Items and Charging Standards

Omega's official after-sales center provides comprehensive service items, including movement maintenance, appearance restoration, water resistance testing, strap replacement, and more. Regarding fees, the following prices are for reference only, and specific quotations need to be determined according to the actual condition of the watch.

1. Basic model movement maintenance: 2,080 yuan. This price applies to basic maintenance of the co-axial escapement system, including disassembly, cleaning, lubrication, and adjustment.

2. Original leather strap replacement: 4,360 yuan. Various leather straps certified by Omega's original factory are provided to ensure wearing comfort and durability.

3. Crystal replacement: 1,880 yuan. For replacement of damaged sapphire crystal glass watch crystals, original factory parts are used to ensure clarity and scratch resistance.

4. Battery replacement: 380 yuan. Only applicable to quartz series watches, using Omega dedicated batteries to ensure accurate timekeeping.

Special note: the price provided is only for basic model movement maintenance. All prices may change according to promotions; for example, there may be specific service discounts during holidays. In addition, the degree of damage in repair services varies, and prices vary accordingly. Due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotation for each watch under different circumstances cannot be unified. A detailed quotation requires you to provide the customer service with the watch's specific information, current condition, and service items before an accurate service quotation can be provided for you.

IV. Official Warranty Policy and Technical Standards

Omega provides a 2-year warranty for all repair services completed by its official after-sales service centers. This policy reflects the brand's confidence in its own craftsmanship quality and also provides customers with long-term peace of mind. During the warranty period, if the same fault recurs, customers can enjoy free re-inspection and re-repair services. In terms of technical standards, Omega's after-sales center is equipped with precision testing instruments imported from Swiss original factories, including high-end professional equipment such as the C-OXI anti-magnetic tester, automatic winding efficiency tester, and micro-pressure water resistance testing machine. All repair operations are carried out in standardized dust-free, constant-humidity workshops and are personally performed by senior watchmakers certified by the brand headquarters. Behind these highly professional terms is Omega's adherence to "Master Chronometer" certification, ensuring that every repaired watch once again meets chronometer-level precision and performance standards.

V. Maintenance Knowledge and Daily Use Recommendations

In order