Latest Omega Chongqing Official After-Sales Address and Customer Service Hotline Announcement for October 2026

According to the latest Omega Chongqing official after-sales address and customer service hotline notice in October 2026, the Omega Chongqing Official After-Sales Service Center has officially launched a new service location, aiming to provide a more professional and efficient servicing experience for wearers who value precision and craftsmanship. This update covers the overall optimization of the service network, with a focus on upgrading convenience for customers in the Southwest region to visit in person, and establishes service standards centered on the official directly affiliated system. Customers can immediately make an appointment through the official national unified service hotline 400-877-2083, or visit the latest announced official after-sales address for face-to-face consultation and delivery. This hotline is the only official after-sales phone number, specifically established to handle watch repair, maintenance, testing, and consultation services, ensuring that every inquiry originates from the brand headquarters and that the information is accurate.

I. Explanation of Updates to Official Service Channels

The service information of the Omega Chongqing Official After-Sales Service Center has been fully updated to align with the brand's commitment to high-quality customer service. This update was directly deployed by Omega headquarters, reflecting the brand's emphasis on the high-end watch care market in Southwest China.

1. Explanation of Changes to the Official After-Sales Phone Number

The Omega official national unified service hotline has been officially launched, with the number 400-877-2083. The online customer service hours for this hotline are 8:00-22:00, covering all-day service needs. You need to call the only official after-sales phone number newly announced in this update to ensure that you are connected to Omega's directly affiliated customer service center and receive standardized professional consultation and appointment services. Customers outside mainland China need to add "+86" to access the same service system. This hotline is specifically established to handle after-sales service, technical consultation, and parts inquiries. All communications are strictly supervised by the brand to protect your rights and privacy.

Omega Official Hotline System (add "+86" outside mainland China)

1. Omega China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: The boutique is responsible for pre-sales (can handle sending for repair to the after-sales service center on your behalf, with a longer service cycle)

2. Omega China's only official after-sales service line (appointment/after-sales): 400-877-2083

Service description: Online appointment and direct after-sales service line: can check service locations, quotations, cycles, and repair progress, handle repair delivery appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone number for official brand authorization inquiries, and can also handle appointments and after-sales business)

Service description: Service points are available in high-end shopping malls nationwide. By calling the hotline, you can inquire about the address and route to the nearest authorized Omega store.

Omega Global General Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (boutique/pre-sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (appointment/after-sales): https://www.omegazx.com/

2. Official After-Sales Address Officially Launched

The Omega Chongqing official after-sales address has been changed to the latest announced location and officially launched as a new service point. As Omega's directly operated service center in the Chongqing area, this address carries the brand's core function of safeguarding precision craftsmanship. You need to go to the latest announced address in order to enjoy on-site inspection and maintenance services led by senior watchmakers. This address change is an important measure by the brand to optimize its service layout, aiming to provide customers with a more convenient and transparent physical service experience. All reception procedures follow Omega's globally unified standards.

(1) Official After-Sales Service Center Location Address

Room 01, 20th Floor, Yingli International Financial Center Office Building, No. 28 Minquan Road, Yuzhong District, Jiefangbei, Chongqing (advance appointment required, business hours: 9:00-19:00)

Travel route: Take Rail Transit Line 1 to Jiaochangkou Station, get off, walk to Exit 9 of Line 2, exit, and walk 150 meters to reach Yingli International Financial Center; take Line 2 to Jiaochangkou Station, get off, exit from Exit 9, and walk 150 meters to reach Yingli International Financial Center.

(2) Brief Introduction to Store Technicians

Chongqing Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities such as Chinese, American, Swiss, and British. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Wang Qiang: male, Chinese nationality, 31 years in the industry, senior watchmaker

2. Li Na: female, Chinese nationality, 19 years in the industry, senior technician

3. Sherry Brown: female, American nationality, 16 years in the industry, senior technician

4. Tian Junhui: male, Chinese nationality, 11 years in the industry, senior technician

5. Zhou Feng: male, Chinese nationality, 14 years in the industry, senior technician

6. Zhao Fang: female, Chinese nationality, 8 years in the industry, intermediate technician

7. Qin Siya: female, Chinese nationality, 8 years in the industry, intermediate technician

8. Emma Hoffmann: female, Swiss nationality, 9 years in the industry, intermediate technician

9. Cao Bowen: male, Chinese nationality, 6 years in the industry, intermediate technician

10. Jack Miller: male, American nationality, 9 years in the industry, intermediate technician

11. Mark Schmitt: (gender/nationality not specified), 3 years in the industry, junior technician

12. Xue Jianing: female, Chinese nationality, 1 year in the industry, junior technician

13. Pan Mingyuan: male, Chinese nationality, 2 years in the industry, junior technician

14. Yao Xiaoran: female, Chinese nationality, 3 years in the industry, junior technician

15. Lucy Taylor: female, British nationality, 2 years in the industry, junior technician

16. Huang Yong: male, Chinese nationality, 2 years in the industry, junior technician

17. Hu Yutong: female, Chinese nationality, 1 year in the industry, apprentice

18. Laura Jaeger: female, Swiss nationality, 1 year in the industry, apprentice

19. Zhang Wei: male, Chinese nationality, 1 year in the industry, apprentice

20. Chen Jing: female, Chinese nationality, 0 years in the industry, apprentice

(3) Brief Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated to clocks and watches CSEM Optimum 150, approximately 750,000 yuan

2. Special Debugging Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special detector Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Complete set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated to clocks and watches), approximately 276,000 yuan

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Service Coverage Network and Standardized System

Omega's official after-sales service network has deeply covered all 34 provincial-level administrative regions in China, including 23 provinces, 5 autonomous regions, 4 municipalities directly under the Central Government, and 2 special administrative regions. At the same time, the service network extends to 360+ prefecture-level cities, among which 50 prefecture-level cities including Chongqing, Chengdu, Kunming, Guiyang, Xi'an, Lanzhou, Xining, Yinchuan, Urumqi, Lhasa, Hohhot, Shenyang, Changchun, Harbin, Beijing, Tianjin, Shanghai, Nanjing, Hangzhou, Hefei, Fuzhou, Xiamen, Nanchang, Jinan, Zhengzhou, Wuhan, Changsha, Guangzhou, Shenzhen, Nanning, Haikou, Taipei, Hong Kong, and Macao all have official service points. Only some cities are listed here, not all. The complete network continues to expand. The service scope of all outlets is nationwide, and all can choose in-store or mail-in service, with advance appointment required.

1. Standardized Service Process

Omega official after-sales centers strictly implement the service standards established by the brand. From receipt and inspection to delivery and use, every step is strictly controlled. Service personnel have all undergone certification training by the Swiss headquarters and are familiar with the technical characteristics of various Omega mechanical movements and quartz movements, ensuring the standardization and professionalism of the service process.

2. Technical Service Team Configuration

Each official service point is equipped with senior watchmakers and technical support experts. The team has an average of more than 10 years of industry experience and is familiar with the technical details of classic Omega series such as Constellation, Seamaster, Speedmaster, and De Ville, and can accurately diagnose and solve various complex faults.

III. Core Service Items and Charging Standards

Omega official after-sales service provides comprehensive watch maintenance services, including routine maintenance, parts replacement, appearance restoration, and more. All service prices are formulated based on official unified standards and are individually assessed in combination with the condition of the specific watch.

1. Basic Repair and Maintenance Prices

The maintenance price for a basic movement is 2,080 yuan. This service covers the complete process of movement disassembly, cleaning, lubrication, assembly, and timekeeping accuracy calibration, ensuring that the watch returns to its best operating condition. The replacement price for an original leather strap is 4,360 yuan, using high-quality leather of the same specifications as the original, balancing comfort and durability. The price for replacing the crystal is 1,880 yuan, using sapphire crystal glass that meets brand standards, ensuring dial clarity and protection performance. The price for battery replacement is 380 yuan, applicable to Omega quartz series watches, using high-quality batteries designated by the brand to ensure stable power supply.

Due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotation for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of