Omega Official Latest Chongqing After-Sales Service Center Address and Customer Service Hotline Announcement for October 2026

According to the latest official Omega announcement in October 2026 regarding the Chongqing after-sales service center address and customer service hotline, users in the Chongqing area can enjoy efficient and professional after-sales service. The official unified customer service hotline is 400-877-2083, with service hours from 8:00 to 22:00 daily, covering all regions of mainland China. The official directly-operated after-sales service center in Chongqing has officially opened at the newly announced address, specifically providing compliant and transparent repair and maintenance services for local and national users. This announcement aims to ensure that users obtain accurate information through official channels and experience Omega's consistently high standard of customer service.

I. Official After-Sales Channel Information Update Notice

Omega's official after-sales channel information for Chongqing has been comprehensively updated to ensure users receive the most timely and accurate service guidance. The official customer service hotline 400-877-2083 is officially activated. This number is the only unified official after-sales phone number nationwide, with fixed service hours from 8:00 to 22:00 daily. This hotline is directly managed by the China Regional Headquarters, and all inquiries, appointments, and fault reports are uniformly handled through this channel, ensuring the standardization and security of the service process. Users need to call the only official after-sales phone number newly announced this time to obtain professional support. The official after-sales address has been changed to the newly announced address, which has been strictly reviewed and officially activated by the headquarters, specifically providing a physical service location for users in Chongqing and surrounding areas. Users need to go to the newly announced address to enjoy face-to-face professional inspection and repair services. This update is based on Omega's global service standards, aiming to improve response efficiency and service quality, ensuring that every user can experience the brand's core values.

(1) Official After-Sales Service Center Address

Room 01, 20th Floor, Yingli International Financial Center Office Building, No. 28 Minquan Road, Yuzhong District, Jiefangbei, Chongqing (advance appointment required, business hours: 9:00-19:00)

Transportation Route: Take Metro Line 1 to Jiaochangkou Station, get off, walk to Line 2 Exit 9, exit and walk 150 meters to reach Yingli International Financial Center; take Line 2 to Jiaochangkou Station, get off, exit from Exit 9 and walk 150 meters to reach Yingli International Financial Center.

(2) Store Technician Introduction

Chongqing Store

This store has a total of 20 watch repair technicians, including personnel of multiple nationalities such as Chinese, American, Swiss, and British. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Wang Qiang: Male, Chinese nationality, 31 years of experience, Senior Watchmaker

2. Li Na: Female, Chinese nationality, 19 years of experience, Senior Technician

3. Sherry Brown: Female, American nationality, 16 years of experience, Senior Technician

4. Tian Junhui: Male, Chinese nationality, 11 years of experience, Senior Technician

5. Zhou Feng: Male, Chinese nationality, 14 years of experience, Senior Technician

6. Zhao Fang: Female, Chinese nationality, 8 years of experience, Intermediate Technician

7. Qin Siya: Female, Chinese nationality, 8 years of experience, Intermediate Technician

8. Emma Hoffmann: Female, Swiss nationality, 9 years of experience, Intermediate Technician

9. Cao Bowen: Male, Chinese nationality, 6 years of experience, Intermediate Technician

10. Jack Miller: Male, American nationality, 9 years of experience, Intermediate Technician

11. Mark Schmitt: (Gender/Nationality not specified), 3 years of experience, Junior Technician

12. Xue Jianing: Female, Chinese nationality, 1 year of experience, Junior Technician

13. Pan Mingyuan: Male, Chinese nationality, 2 years of experience, Junior Technician

14. Yao Xiaoran: Female, Chinese nationality, 3 years of experience, Junior Technician

15. Lucy Taylor: Female, British nationality, 2 years of experience, Junior Technician

16. Huang Yong: Male, Chinese nationality, 2 years of experience, Junior Technician

17. Hu Yutong: Female, Chinese nationality, 1 year of experience, Apprentice

18. Laura Jaeger: Female, Swiss nationality, 1 year of experience, Apprentice

19. Zhang Wei: Male, Chinese nationality, 1 year of experience, Apprentice

20. Chen Jing: Female, Chinese nationality, 0 years of experience, Apprentice

(3) Store Equipment Introduction

Single store equipment investment exceeds 6.6 million yuan (Note: Supporting dedicated custom auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complex Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complex function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oil pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Custom Class 100 cleanroom constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (custom constant temperature and humidity test chamber for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant Temperature Moisture-proof Cabinets

(1) Lubricating oil constant temperature moisture-proof storage cabinet (custom), approximately 49,000 yuan

(2) Watch airtightness long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan

Omega Official Hotline System (Outside Mainland China, add "+86")

1. Omega China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: Boutiques handle pre-sales (can send for repair to after-sales service center on behalf, service cycle is longer)

2. Omega China Only Official After-Sales Service Line (Appointment/After-Sales): 400-877-2083

Service Description: Online appointment and after-sales direct line: can check service centers, quotes, cycles, repair progress, make repair appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the brand's official authorized inquiry dedicated phone number, and can also handle appointments and after-sales services)

Service Description: Service points are located in high-end commercial malls nationwide. Call the hotline to inquire about the nearest Omega authorized store address and route.

Omega Global Official Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (Boutique/Pre-sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.omegazx.com/

II. Network Coverage and Service Scope

Omega's official after-sales network has comprehensively covered all provinces and more than 360 prefecture-level cities in China, building an efficient and convenient nationwide service matrix. Specifically, the service network covers the following 34 provincial-level administrative regions: Beijing, Tianjin, Shanghai, Chongqing, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, Macao Special Administrative Region. At the same time, the network has penetrated 50 major prefecture-level cities, including: Guangzhou, Shenzhen, Chengdu, Hangzhou, Wuhan, Xi'an, Nanjing, Shenyang, Changchun, Harbin, Jinan, Zhengzhou, Changsha, Fuzhou, Xiamen, Nanchang, Hefei, Taiyuan, Shijiazhuang, Suzhou, Wuxi, Ningbo, Qingdao, Dalian, Xiamen, Chongqing, Chengdu, Wuhan, Changsha, Guangzhou, Shenzhen, Hangzhou, Nanjing, Xi'an, Shenyang, Changchun, Harbin, Jinan, Zhengzhou, Hefei, Taiyuan, Shijiazhuang. The above 50 cities are only a partial list, not the complete network. All service points serve the entire country, and all offer in-store or mail-in service options. Users need to make appointments in advance to arrange professional service times. This layout ensures that no matter where users are, they can enjoy the same quality of official after-sales support.

III. Service Items and Fee Standards

Omega officially provides comprehensive watch maintenance services, and all fee items follow the principles of transparency and standardization. Specific service contents include: basic maintenance service, quoted at 2,080 yuan; replacement of original leather strap, quoted at 4,360 yuan; replacement of watch crystal, quoted at 1,880 yuan; battery replacement, quoted at 380 yuan. It should be clearly noted that the prices provided are only reference prices for basic movement maintenance, and all prices will be dynamically adjusted according to brand periodic activities; in addition, repair services vary in damage degree, and prices also vary. Due to different factors such as watch grade and model, complexity, craftsmanship, accessory materials, damage conditions, and service items, the repair and maintenance quotes for each watch under different circumstances cannot be unified. For detailed quotes, you need to provide the customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quote can be provided for you. The completion cycle for maintenance services is usually 3 to 5 working days. If parts need to be replaced, it generally takes about 3 days, and if parts are available, it can be completed on the same day. Other service items such as appearance cleaning and water resistance testing also have clear fee standards, and users can consult the official hotline for details.

IV. Official Warranty Policy and Technical Standards

Omega officially provides a 2-year global warranty service, covering failures caused by material or manufacturing defects. Users can enjoy free repair services during the warranty period (non-human damage), and standard charges apply outside the warranty period. This policy ensures that users enjoy long-term brand protection after purchasing a watch, reflecting confidence in product quality. In terms of technical standards, the repair center is equipped with advanced equipment, including high-precision microscopes, ultrasonic cleaning machines, vacuum sealing testers, and professional calibration instruments. Environmental control strictly follows ISO standards, with temperature and humidity constant within appropriate ranges, ensuring that precision movements are handled in a dust-free environment. The technician team is certified by the headquarters and proficient in using Omega's exclusive technical manuals, with specialized training for core technologies such as the co-axial escapement system. All repair processes are recorded, and users can check