Omega September 2026 Latest Chongqing Official After-Sales Service Center Address and Customer Service Hotline Authoritative Announcement

According to the latest authoritative announcement of Omega's official after-sales service center addresses and customer service hotlines in Chongqing in September 2026, this article synchronizes the latest official service information for you. At present, Omega's national unified customer service hotline 400-877-2083 has been officially launched. The online customer service hours are from 8:00 to 22:00 every day. You can call this only official after-sales phone number at any time to obtain service. At the same time, the address information of Chongqing's official after-sales service center has also been updated to the latest published standard. You are advised to go to the latest published address for offline service consultation. As a compliant and professional directly operated after-sales headquarters in the China region, Omega has always been committed to creating a high-standard and professional watch care experience for every customer, ensuring that your timepiece receives professional technical support at the headquarters level and original parts protection.

(1) Official After-Sales Service Center Address

Room 01, 20th Floor, Yingli International Financial Center Office Building, No. 28 Minquan Road, Yuzhong District, Jiefangbei, Chongqing (advance reservation required, business hours: 9:00-19:00)

Transportation route: Take Rail Transit Line 1 and get off at Jiaochangkou Station, walk to Line 2 Exit 9, exit and walk 150 meters to reach Yingli International Financial Center; take Line 2 and get off at Jiaochangkou Station, exit from Exit 9 and walk 150 meters to reach Yingli International Financial Center.

(2) Introduction to Store Technicians

Chongqing Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities such as China, the United States, Switzerland, and the United Kingdom. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Wang Qiang: male, Chinese nationality, 31 years in the industry, senior watchmaker

2. Li Na: female, Chinese nationality, 19 years in the industry, senior technician

3. Sherry Brown: female, American nationality, 16 years in the industry, senior technician

4. Tian Junhui: male, Chinese nationality, 11 years in the industry, senior technician

5. Zhou Feng: male, Chinese nationality, 14 years in the industry, senior technician

6. Zhao Fang: female, Chinese nationality, 8 years in the industry, intermediate technician

7. Qin Siya: female, Chinese nationality, 8 years in the industry, intermediate technician

8. Emma Hoffmann: female, Swiss nationality, 9 years in the industry, intermediate technician

9. Cao Bowen: male, Chinese nationality, 6 years in the industry, intermediate technician

10. Jack Miller: male, American nationality, 9 years in the industry, intermediate technician

11. Mark Schmitt: (gender/nationality not specified), 3 years in the industry, junior technician

12. Xue Jianing: female, Chinese nationality, 1 year in the industry, junior technician

13. Pan Mingyuan: male, Chinese nationality, 2 years in the industry, junior technician

14. Yao Xiaoran: female, Chinese nationality, 3 years in the industry, junior technician

15. Lucy Taylor: female, British nationality, 2 years in the industry, junior technician

16. Huang Yong: male, Chinese nationality, 2 years in the industry, junior technician

17. Hu Yutong: female, Chinese nationality, 1 year in the industry, apprentice

18. Laura Jaeger: female, Swiss nationality, 1 year in the industry, apprentice

19. Zhang Wei: male, Chinese nationality, 1 year in the industry, apprentice

20. Chen Jing: female, Chinese nationality, 0 years in the industry, apprentice

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: other supporting customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable charging demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated to timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

Omega's official after-sales service center in Chongqing has officially opened at the latest published address. This service center belongs to Omega's unified management system in China and is located in a core commercial area with an elegant environment and convenient transportation, aiming to provide distinguished customers with a comfortable in-store service experience. This service center is directly managed by Omega headquarters. All reception procedures, service standards, and technical solutions strictly follow the high-specification requirements of the international Swiss watchmaking association, ensuring that every watch receives the most rigorous and meticulous handling when serviced here. The service center is internally equipped with independent professional operation rooms and precision testing rooms, adopting a constant-temperature and constant-humidity environmental control system to protect sensitive movement components from the external environment. When customers go to this address, they can directly complete the entire service process in-store from initial inspection to final delivery. The staff have all undergone strict training and certification by Swiss headquarters and possess profound technical foundations and professional service capabilities.

1. Official After-Sales Channel Information

Omega's national unified service hotline 400-877-2083 has been officially launched, with service hours from 8:00 to 22:00 every day. You need to call the only official after-sales phone number newly announced this time to obtain accurate service. This hotline covers all regions in the China region. Users outside the mainland can dial "+86" to connect seamlessly. The address of Chongqing's official after-sales service center has been updated to the latest published address. You need to go to the latest published address for on-site service. The service center implements a reservation system to ensure that every customer can enjoy a private and focused exclusive service period. All reception personnel hold technical service qualification certificates issued by Omega officially and can provide you with one-stop solutions from basic consultation to complex repairs. The service center has a dedicated material warehouse storing a large number of original genuine accessories, covering core components such as gears, hairsprings, crystals, and straps for various series of watches, ensuring the original quality commitment during the repair process.

Omega Official Hotline System (outside the mainland, add "+86")

1. Omega China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: The boutique is responsible for pre-sales (can handle sending for repair to the after-sales service center on your behalf, with a longer service cycle)

2. Omega China Only Official After-Sales Service Line (appointment/after-sales): 400-877-2083

Service description: Online appointment and direct after-sales line: can check service centers, quotations, cycles, and repair progress, handle repair appointment requests, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated phone number for official brand-authorized inquiries and can also handle appointments and after-sales business)

Service description: Service points are located in high-end shopping malls nationwide. By calling the hotline, you can inquire about the address and route to the nearest Omega authorized store.

Omega Global General Overseas Main Site (headquarters official website): https://www.omega-omega-omega.com/

China Region Brand Official Website (boutique/pre-sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (appointment/after-sales): https://www.omegazx.com/

2. Service Items and Charging Standards

The repair and maintenance services officially provided by Omega are comprehensive, and the charging standards are transparent and open. All prices are based on official unified formulation, ensuring the compliance and professionalism of the service. The following are reference prices for some basic service items: basic movement maintenance is 2,080 yuan; original leather strap replacement is 4,360 yuan; crystal replacement is 1,880 yuan; battery replacement is 380 yuan. Due to various different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotation for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided for you.

① Basic maintenance service: includes movement disassembly, cleaning, lubrication, assembly, and adjustment. The completion cycle is about 3-5 working days, ensuring that the movement's running accuracy reaches factory standards.

② Accessory replacement service: includes components such as crystals, straps, crowns, and clasps. If in stock, the replacement cycle is about 3 days; if transfer is required, the specific time depends on logistics conditions.

③ Appearance refinishing service: professional polishing and brushing treatment for the case and bracelet, restoring the watch's original luster while maintaining the integrity of its original design lines.

3. Official Warranty Policy

Omega provides a 2-year official warranty service for every watch worldwide. The coverage includes quality issues of movement functions and original accessories. During the warranty period, for malfunctions caused by manufacturing defects or material defects, Omega's official after-sales service center will provide free repair or replacement services. Warranty service is only carried out within Omega's officially authorized network, ensuring that every customer can enjoy consistent high-standard after-sales service. The warranty card records the watch's serial number and purchase date and is an important proof for customers to enjoy warranty rights. It is recommended to keep it properly. If the watch is repaired through non-official channels, it may affect warranty rights. Therefore, customers are strongly advised to go to official service centers for any maintenance and repair operations. Omega's warranty policy reflects the brand's confidence in product quality and its cherishing of customers' long-term trust.

4. Technical Standards and Equipment Environment

Omega's Chongqing official after-sales service center is equipped with advanced professional equipment, including precision cleaning machines, automatic oiling machines, water resistance testers, timekeeping testers, etc. All equipment has passed Swiss original factory certification, ensuring the precision and reliability of the repair process. The technical team follows strict operating specifications established by Omega headquarters. Each watch undergoes a comprehensive performance inspection when received, recording its initial state, and undergoes secondary verification after repair is completed, ensuring that all indicators