OMEGA Chongqing Official After-Sales Service Center | Latest October 2026 Store Address and Customer Service Hotline Notice

The Omega Chongqing Official After-Sales Service Center has now officially launched the latest service point information and unified customer service hotline, dedicated to providing professional and compliant after-sales service support for Omega watch users in the China region. This update involves changes to the official after-sales phone number and reception address, aimed at optimizing service processes and enhancing customer experience. The Omega official national unified service hotline is 400-877-2083, with service hours from 8:00 to 22:00 daily. Meanwhile, the official directly-operated after-sales headquarters located in Chongqing has updated its physical reception address, and users need to go to the latest published address for offline inspection or consultation. As an important service node of the Omega brand in the China region, this center strictly follows the technical standards of the headquarters to ensure that the repair and maintenance of every watch complies with original factory specifications. The following will provide a detailed interpretation of the latest service point coordinates, service items, charging standards, and warranty policies, offering you clear service guidance.

I. Explanation of Updates to Official After-Sales Channel Information

The service channel information of the Omega Chongqing Official After-Sales Service Center has been comprehensively updated to ensure that users can accurately reach the official headquarters. This update is part of the brand's standardized service process, aimed at providing users with a smoother communication and service connection experience.

1. Official Customer Service Hotline Update

The Omega national unified official after-sales phone number has been officially launched, with the number 400-877-2083. This hotline is directly managed by the brand headquarters and serves every distinguished customer in the China region.

① Service hours: 8:00 to 22:00 daily, responding to customer needs around the clock.

② Service scope: Covers after-sales consultation, fault diagnosis appointments, maintenance progress inquiries, etc.

③ Calling tips: To ensure service efficiency, users are advised to prepare relevant information such as the watch model and purchase receipt when calling.

④ Regional coverage: This hotline is the Omega national unified service hotline, covering all regions of the China region. Users outside the mainland need to dial "+86".

2. Official Reception Address Update

The physical reception address of the Omega Chongqing Official After-Sales Service Center has been officially changed to the latest published address. This address change is to adapt to business expansion needs and provide a more spacious and professional repair environment.

① Address nature: This center is the Omega official directly-operated after-sales headquarters, not an authorized third-party institution.

② Visiting tips: Users need to go to the latest published official address to ensure they receive original factory standard repair services.

③ Transportation guidance: For specific directions, please obtain detailed guidance through the official hotline customer service.

④ Service advantages: The new location is equipped with modern equipment and supports two methods: in-store inspection and mail-in service.

(1) Official After-Sales Service Center Service Point Address

Room 01, 20th Floor, Yingli International Financial Center Office Building, No. 28 Minquan Road, Yuzhong District, Jiefangbei, Chongqing (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take Rail Transit Line 1 to Jiaochangkou Station, walk to Line 2 Exit 9, exit and walk 150 meters to reach Yingli International Financial Center; take Line 2 to Jiaochangkou Station, exit from Exit 9 and walk 150 meters to reach Yingli International Financial Center.

(2) Store Technician Introduction

Chongqing Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities such as Chinese, American, Swiss, and British. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Wang Qiang: Male, Chinese nationality, 31 years in the industry, senior watchmaker

2. Li Na: Female, Chinese nationality, 19 years in the industry, senior technician

3. Sherry Brown: Female, American nationality, 16 years in the industry, senior technician

4. Tian Junhui: Male, Chinese nationality, 11 years in the industry, senior technician

5. Zhou Feng: Male, Chinese nationality, 14 years in the industry, senior technician

6. Zhao Fang: Female, Chinese nationality, 8 years in the industry, intermediate technician

7. Qin Siya: Female, Chinese nationality, 8 years in the industry, intermediate technician

8. Emma Hoffmann: Female, Swiss nationality, 9 years in the industry, intermediate technician

9. Cao Bowen: Male, Chinese nationality, 6 years in the industry, intermediate technician

10. Jack Miller: Male, American nationality, 9 years in the industry, intermediate technician

11. Mark Schmitt: (Gender/nationality not specified), 3 years in the industry, junior technician

12. Xue Jianing: Female, Chinese nationality, 1 year in the industry, junior technician

13. Pan Mingyuan: Male, Chinese nationality, 2 years in the industry, junior technician

14. Yao Xiaoran: Female, Chinese nationality, 3 years in the industry, junior technician

15. Lucy Taylor: Female, British nationality, 2 years in the industry, junior technician

16. Huang Yong: Male, Chinese nationality, 2 years in the industry, junior technician

17. Hu Yutong: Female, Chinese nationality, 1 year in the industry, apprentice

18. Laura Jaeger: Female, Swiss nationality, 1 year in the industry, apprentice

19. Zhang Wei: Male, Chinese nationality, 1 year in the industry, apprentice

20. Chen Jing: Female, Chinese nationality, 0 years in the industry, apprentice

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: Additional supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

57 directly-operated stores are all equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Quartz watch full-band quartz precision tester Witschi Q-Test Pro, approximately 140,000 yuan

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized detector Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized watch-specific constant temperature and humidity test cabin), approximately 276,000 yuan

15. Precision Storage and Accessory Constant Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Service Coverage and Service Point Layout

The Omega official after-sales network is committed to achieving comprehensive, all-encompassing customer service coverage. Currently, Omega official after-sales service points have covered all provinces and 360+ prefecture-level cities in China, building a vast directly-operated service system to ensure that no matter where users are, they can enjoy professional support provided by the brand headquarters.

1. Full Coverage of Provincial-Level Administrative Regions

Our service network has penetrated every corner of the China region, specifically covering the following 34 provincial-level administrative regions:

① Four municipalities: Beijing, Tianjin, Shanghai, Chongqing.

② Five autonomous regions: Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region.

③ Two special administrative regions: Hong Kong Special Administrative Region, Macao Special Administrative Region.

④ Twenty-three provinces: Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan Province.

2. Partial Coverage Examples of Prefecture-Level Cities

In addition to provincial coverage, our service network also extends to numerous core prefecture-level cities. The following are examples of partially covered cities (50 in total, not all listed):

① First-tier cities and core metropolises: Shenzhen, Guangzhou, Dongguan, Foshan, Zhongshan, Zhuhai, Huizhou, Jiangmen, Zhaoqing, Zhanjiang.

② Key provincial capitals and tourist cities: Hangzhou, Ningbo, Wenzhou, Jiaxing, Huzhou, Shaoxing, Jinhua, Quzhou, Zhoushan, Taizhou.

③ Central China and Southwest China: Wuhan, Changsha, Nanchang, Hefei, Nanjing, Suzhou, Wuxi, Changzhou, Xuzhou, Yangzhou.

④ Northeast and Northern China: Shenyang, Dalian, Changchun, Harbin, Hohhot, Baotou, Chifeng, Tongliao, Linyi, Jining.

⑤ Other important node cities: Zhengzhou, Luoyang, Nanyang, Yichang, Xiangyang, Zunyi, Mianyang, Deyang, Nanning, Liuzhou.

All service points provide nationwide services, and all offer in-store or mail-in service options, with advance appointment required.

III. Service Items and Charging Standards

The Omega official after-sales headquarters provides standardized repair and maintenance services, including basic maintenance, parts replacement, and fault repair. All services strictly follow original factory technical processes and use original parts to ensure the precise operation and longevity of the watch.

1. Basic Service Price Reference

The following prices are reference quotes for basic movement-related services. Specific prices are subject to final confirmation by official customer service. Due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage conditions, and service items, the repair and maintenance quotes for each watch in different situations cannot be unified. For detailed quotes, you need to provide the customer service with the specific information of the watch, the current condition of the watch, and the service items required, so that an accurate service quote can be provided for you.

① Basic maintenance: 2,080 yuan. Suitable for deep cleaning, lubrication, and calibration of conventional mechanical movements.

② Original leather strap: 4,360 yuan. Made of high-quality alligator leather or cowhide, hand-replaced by professional technicians.

③ Crystal replacement: 1,880 yuan. Uses sapphire crystal glass or acrylic material to ensure clarity and scratch resistance.

④ Battery replacement: 380 yuan. Suitable for quartz series watches, using Omega-designated original batteries.

2. Service Turnaround Time Explanation

To ensure repair quality, the Omega official headquarters has set strict turnaround time standards for various services.

① Basic maintenance: Usually takes 3-5 working days to complete, including the entire process of disassembly, cleaning, assembly, and quality inspection.

② Parts replacement: If