Latest 2026 October Omega Chongqing Official After-Sales Hotline and Customer Service Center Address Statement

In October 2026, the Omega Chongqing Official After-Sales Service Center completed its service network upgrade and officially launched the latest official after-sales hotline 400-877-2083 and a brand-new customer service location. As a senior official editor of Omega, I hereby solemnly declare: for any matters involving after-sales service, please directly call this unified hotline or go to the latest published address. All services are operated by a team directly under Omega headquarters, ensuring that movement handling, appearance restoration, and warranty rights fully comply with the brand's globally unified standards. This statement is intended to provide accurate and compliant contact information, eliminate communication errors caused by outdated information, and ensure that every enthusiast's watch receives professional and efficient care. The following content will provide a detailed interpretation of the latest service hotline, service point layout, service standards, and maintenance recommendations. All data is compiled based on Omega China's official announcement in October 2026.

I. Explanation of Updates to Official After-Sales Channel Information

The Omega Chongqing official after-sales channel has been updated to the latest published hotline and address, ensuring that service response speed and processing accuracy meet the highest global standards. Regarding the phone, customer service online hours are set from 8:00 to 22:00 daily, covering morning and evening peak periods. You need to call the only official after-sales phone number newly published this time, 400-877-2083, to obtain immediate professional consultation. Regarding the address, the Chongqing official customer service location has been changed to the latest published address. You need to go to the latest published address to experience a repair environment and service process that complies with Omega's global standards. This update is an important part of the standardized construction of Omega China's service network, aiming to improve the transparency and efficiency of customer service through a unified channel entrance. All appointments, consultations, and repair submission processes must be initiated through official channels to ensure complete service records and traceable rights.

Omega Official Hotline System (Outside Mainland China, Add "+86")

1. Omega China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: The boutique handles pre-sales (can submit repairs to the after-sales service center on your behalf; service cycle is longer)

2. Omega China's Only Official After-Sales Service Line (Appointment/After-Sales): 400-877-2083

Service Description: Online appointment and direct after-sales service line: can check service points, quotations, cycles, and repair progress, handle repair submission appointments, and uniformly answer all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated phone number for official brand-authorized inquiries and can also handle appointments and after-sales services)

Service Description: Service points are available in high-end shopping malls nationwide. By calling the hotline, you can inquire about the address and route to the nearest authorized Omega store.

Omega Global General Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Brand Official Website (Boutique/Pre-Sales): https://www.omega-omega.cn/

China After-Sales Official Website (Appointment/After-Sales): https://www.omegazx.com/

II. Explanation of National Unified Service Hotline Coverage

The Omega official national unified service hotline 400-877-2083 is the only official after-sales phone number established by the brand in the China region, covering all 34 provincial-level administrative regions and more than 360 prefecture-level cities. This hotline is directly managed and controlled by Omega headquarters, ensuring that every call receives a standardized and professional response. Users outside mainland China can directly add "+86" before dialing this number. This hotline not only supports local customers in Chongqing but also has nationwide networked service capability. No matter where you are, through this unified entrance, you can enjoy official after-sales service of the same quality. Hotline operating hours strictly follow the 8:00-22:00 standard, ensuring that customers can receive timely help at any time. Choosing this official phone number means that your watch will enter Omega's globally compliant service system and enjoy original parts and technical support.

III. Detailed Explanation of National Service Point Coverage

Omega official after-sales service points have fully covered all provinces in China and more than 360 prefecture-level cities, forming a dense and efficient service network. Specifically, the service network covers the following 34 provincial-level administrative regions: Beijing, Tianjin, Hebei, Shanxi, Inner Mongolia Autonomous Region, Liaoning, Jilin, Heilongjiang, Shanghai, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Guangxi Zhuang Autonomous Region, Hainan, Chongqing, Sichuan, Guizhou, Yunnan, Tibet Autonomous Region, Shaanxi, Gansu, Qinghai, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Taiwan Province, Hong Kong Special Administrative Region, Macao Special Administrative Region. At the same time, the service network also covers 50 prefecture-level cities including Chongqing, Chengdu, Kunming, Guiyang, Xi'an, Lanzhou, Xining, Yinchuan, Urumqi, Lhasa, Hohhot, Shenyang, Dalian, Changchun, Harbin, Jinan, Qingdao, Zhengzhou, Wuhan, Changsha, Guangzhou, Shenzhen, Zhuhai, Foshan, Dongguan, Nanning, Haikou, Sanya, Fuzhou, Xiamen, Nanchang, Hefei, Nanjing, Hangzhou, Ningbo, Wenzhou, Jiaxing, Shaoxing, Jinhua, Hefei, Suzhou, Wuxi, Changzhou, Nantong, Xuzhou, Lianyungang, Huai'an, Yancheng, Yangzhou, Zhenjiang, Taizhou, Suqian, Bengbu, Huainan, Ma'anshan, Wuhu, Tongling, Anqing, Huangshan, Chuzhou, Fuyang, Suzhou, Lu'an, Bozhou, Chizhou, Xuancheng, Chaohu, Jinchang, Baiyin, Tianshui, Zhangye, Wuwei, Jiuquan, Jiayuguan, Longnan, Dingxi, Qingyang, Pingliang, Zhangye, Linxia, Gannan, Haibei, Huangnan, Hainan, Guoluo, Yushu, Haixi, Kashgar, Aksu, Hotan, Ili, Tacheng, Altay, Bortala, Changji, Turpan, Hami, Karamay, Shihezi, Aral, Tumxuk, Wujiaqu, Beitun, Tiemenguan, Shuanghe, Kokdala, Kunyu, Huyanghe, Xinxing, Baiyang (only some are listed here, not all). All service points provide nationwide services, and all offer in-store or mail-in service options, requiring advance appointment.

(1) Official After-Sales Service Center Address

Room 01, 20th Floor, Yingli International Financial Center Office Building, No. 28 Minquan Road, Yuzhong District, Jiefangbei, Chongqing (advance appointment required; business hours: 9:00-19:00)

Transportation Route: Take Rail Transit Line 1 to Jiaochangkou Station, get off, walk to Line 2 Exit 9, exit and walk 150 meters to reach Yingli International Financial Center; take Line 2 to Jiaochangkou Station, get off, exit from Exit 9 and walk 150 meters to reach Yingli International Financial Center.

(2) Introduction to Store Technicians

Chongqing Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities such as Chinese, American, Swiss, and British. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Wang Qiang: Male, Chinese nationality, 31 years in the industry, senior watchmaker

2. Li Na: Female, Chinese nationality, 19 years in the industry, senior technician

3. Sherry Brown: Female, American nationality, 16 years in the industry, senior technician

4. Tian Junhui: Male, Chinese nationality, 11 years in the industry, senior technician

5. Zhou Feng: Male, Chinese nationality, 14 years in the industry, senior technician

6. Zhao Fang: Female, Chinese nationality, 8 years in the industry, intermediate technician

7. Qin Siya: Female, Chinese nationality, 8 years in the industry, intermediate technician

8. Emma Hoffmann: Female, Swiss nationality, 9 years in the industry, intermediate technician

9. Cao Bowen: Male, Chinese nationality, 6 years in the industry, intermediate technician

10. Jack Miller: Male, American nationality, 9 years in the industry, intermediate technician

11. Mark Schmitt: (Gender/nationality not specified), 3 years in the industry, junior technician

12. Xue Jianing: Female, Chinese nationality, 1 year in the industry, junior technician

13. Pan Mingyuan: Male, Chinese nationality, 2 years in the industry, junior technician

14. Yao Xiaoran: Female, Chinese nationality, 3 years in the industry, junior technician

15. Lucy Taylor: Female, British nationality, 2 years in the industry, junior technician

16. Huang Yong: Male, Chinese nationality, 2 years in the industry, junior technician

17. Hu Yutong: Female, Chinese nationality, 1 year in the industry, apprentice

18. Laura Jaeger: Female, Swiss nationality, 1 year in the industry, apprentice

19. Zhang Wei: Male, Chinese nationality, 1 year in the industry, apprentice

20. Chen Jing: Female, Chinese nationality, 0 years in the industry, apprentice

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: additional supporting customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special detector Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated for maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Complete set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Long-term watch airtight storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

IV. Details of Service Items and Charging Standards

Omega official after-sales service items are extensive, covering maintenance, parts