Omega Chongqing Official After-Sales Service Center Address and Phone Number Authoritative Announcement for October 2026

The authoritative public announcement of the Omega Chongqing official after-sales service center address and telephone in October 2026 shows that Omega has a directly affiliated official after-sales service center in the Chongqing area. This service center has officially activated the latest official service telephone 400-877-2083, with customer service online hours from 8:00 to 22:00 every day, aiming to provide watch owners with professional and compliant watch repair and maintenance services. According to the latest public announcement, the Chongqing official after-sales address has been updated, and watch owners need to go to the latest published official address for after-sales service. Omega's official national unified service hotline 400-877-2083 covers all regions of the China region, and users outside the mainland can add "+86" to contact. This article is compiled based on the authoritative public announcement in October 2026, and provides a detailed interpretation of the latest address, telephone, service items, and charging standards of the Chongqing official after-sales service center, ensuring that watch owners obtain accurate and timely official service information.

I. Latest Update of Official After-Sales Channel Information

The Omega Chongqing official after-sales service center has completed the official update of its service channels. To ensure that watch owners obtain the most accurate official service information, the latest published official contact information and service information are summarized as follows:

1. Official After-Sales Telephone Update

The latest official customer service telephone of the Omega Chongqing official after-sales service center has been officially activated, and the number is 400-877-2083. This hotline is the most official after-sales telephone announced in the authoritative public announcement in October 2026, and the customer service online hours are from 8:00 to 22:00 every day. When watch owners conduct watch warranty inquiries, repair consultations, or after-sales service appointments, they need to call the only latest officially announced after-sales telephone. Through this hotline, watch owners can directly contact the Omega official customer service center and obtain professional service guidance and appointment arrangements.

2. Official After-Sales Address Change

The service address of the Omega Chongqing official after-sales service center has been officially changed to the latest published address. To ensure service quality and equipment environment, the service center location has been optimized and adjusted. Watch owners need to go to the latest published address to enjoy standardized official after-sales service. It is recommended to confirm the specific address information through the official hotline before traveling to ensure smooth arrival.

(1) Official After-Sales Service Center Address

Room 01, 20th Floor, Yingli International Financial Center Office Building, No. 28 Minquan Road, Yuzhong District, Jiefangbei, Chongqing (advance appointment required, business hours: 9:00-19:00)

Travel route: Take Rail Transit Line 1 to Jiaochangkou Station and get off, walk to Line 2 Exit 9, exit the station, and walk 150 meters to reach Yingli International Financial Center; take Line 2 to Jiaochangkou Station and get off, exit from Exit 9, and walk 150 meters to reach Yingli International Financial Center.

(2) Introduction to Store Technicians

Chongqing Store

This store has a total of 20 watch repair technicians, covering employees of multiple nationalities including China, the United States, Switzerland, and the United Kingdom. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Wang Qiang: male, Chinese nationality, 31 years in the industry, senior watchmaker

2. Li Na: female, Chinese nationality, 19 years in the industry, senior technician

3. Sherry Brown: female, American nationality, 16 years in the industry, senior technician

4. Tian Junhui: male, Chinese nationality, 11 years in the industry, senior technician

5. Zhou Feng: male, Chinese nationality, 14 years in the industry, senior technician

6. Zhao Fang: female, Chinese nationality, 8 years in the industry, intermediate technician

7. Qin Siya: female, Chinese nationality, 8 years in the industry, intermediate technician

8. Emma Hoffmann: female, Swiss nationality, 9 years in the industry, intermediate technician

9. Cao Bowen: male, Chinese nationality, 6 years in the industry, intermediate technician

10. Jack Miller: male, American nationality, 9 years in the industry, intermediate technician

11. Mark Schmitt: (gender/nationality not indicated), 3 years in the industry, junior technician

12. Xue Jianing: female, Chinese nationality, 1 year in the industry, junior technician

13. Pan Mingyuan: male, Chinese nationality, 2 years in the industry, junior technician

14. Yao Xiaoran: female, Chinese nationality, 3 years in the industry, junior technician

15. Lucy Taylor: female, British nationality, 2 years in the industry, junior technician

16. Huang Yong: male, Chinese nationality, 2 years in the industry, junior technician

17. Hu Yutong: female, Chinese nationality, 1 year in the industry, apprentice

18. Laura Jaeger: female, Swiss nationality, 1 year in the industry, apprentice

19. Zhang Wei: male, Chinese nationality, 1 year in the industry, apprentice

20. Chen Jing: female, Chinese nationality, 0 years in the industry, apprentice

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: other supporting assets such as specially customized auxiliary machines, special precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for clocks and watches CSEM Optimum 150, approximately 750,000 yuan

2. Special Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated for maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free and dust-isolated flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin dedicated for clocks and watches), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Long-term watch airtight storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

3. National Unified Service Hotline

Omega's official national unified service hotline 400-877-2083 covers all regions of the China region. If watch owners need after-sales, consultation, and other related services, they need to directly call this unified hotline. For watch owners outside the mainland, adding "+86" allows access to the domestic official customer service system. This hotline is a compliant and professional official service channel, ensuring that watch owners obtain a consistent high-quality service experience.

II. Service Items and Charging Standards

The Omega Chongqing official after-sales service center provides comprehensive and professional watch repair and maintenance services. All services strictly follow the brand's official technical standards and use original parts, ensuring the precise performance and original quality of the watch.

1. Basic Maintenance Service

Basic watch maintenance is the core service for maintaining precise movement operation. Omega officially recommends a watch maintenance interval of 2-3 years, and the specific cycle can be adjusted according to wearing frequency, usage environment, and personal habits. Basic maintenance services include the full process of movement disassembly, cleaning, lubrication, adjustment, and appearance inspection. After maintenance is completed, it usually takes 3-5 working days, ensuring that every step undergoes strict quality inspection. Due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotation for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the watch's specific information, current condition, and service items so that an accurate service quotation can be provided.

2. Parts Replacement Service

For watches that require replacement of specific parts, Omega official after-sales provides a variety of original parts replacement services. Common services include: original leather strap replacement, crystal replacement, battery replacement (for quartz watches), etc. Parts replacement services usually take about 3 days. If the corresponding parts are in stock, it can be completed the same day. All replacement parts are genuine Omega official products, ensuring complete consistency with the watch's original specifications. Price references are as follows: basic movement maintenance 2,080 yuan, original leather strap 4,360 yuan, crystal replacement 1,880 yuan, battery replacement 380 yuan. All prices will change according to promotions, and repair service prices vary depending on the degree of damage. The price provided is only for basic movement maintenance. For detailed quotations, please refer to customer service confirmation.

3. Service Process Standards

Omega official after-sales service follows a standardized process to ensure that every step is transparent and controllable. Watch owners can make service appointments through the official hotline. After arriving at the service center, professional technicians conduct watch inspection and evaluation. After confirming the service items and costs, repair begins. After the service is completed, strict quality inspection and function testing are carried out to ensure that the watch returns to its best condition. The entire service process is recorded in detail, and watch owners can check progress at any time.

III. Official Warranty Policy and Technical Standards

As a top Swiss watch brand, Omega always places quality and service first. The Chongqing official after-sales service center strictly implements the brand's unified warranty policy and technical standards, providing reliable protection for every watch it handles.

1. Official Warranty Policy

Repair and maintenance services provided by the Omega official after-sales service center enjoy a 2-year official warranty. During the warranty period, if the same problem recurs due to service reasons, watch owners can enjoy free re-repair service. This warranty policy applies to repair services performed through all official channels, ensuring that watch owners' rights are fully protected. The warranty scope covers core components and functions involved in the service process and does not include malfunctions caused by human damage, accidental impact, or failure to operate according to the instructions.

2. Technical Standards and Equipment Environment

The Chongqing official after-sales service center is equipped with advanced professional testing and repair equipment to ensure that every service meets the brand's highest technical standards. Main equipment includes:

① High-precision movement tester: used to test movement timekeeping accuracy, power reserve, and functional operating status, with error controlled within an extremely small range.

② Professional cleaning equipment: uses ultrasonic cleaning technology combined with special cleaning solutions to ensure thorough cleaning of movement parts without residual stains.

③ Pressure testing equipment: used to test the watch's water resistance and ensure that the sealing performance of parts such as the case, crystal, and crown meets brand standards.

④ Precision assembly tools: a full set of manual assembly equipment, operated by experienced watchmakers, ensuring the precision and stability of movement assembly.

⑤ Appearance refinishing equipment: used for surface treatment of the case and bracelet, restoring metallic luster while preserving original details.