Omega Chongqing Official After-Sales Customer Service Phone Number and Store Addresses Latest Notice for September 2026

Regarding the "Omega Chongqing Official After-Sales Customer Service Hotline and Service Center Address Latest Notice for September 2026," the latest officially announced after-sales channel information is as follows: The official national unified service hotline has been officially launched at 400-877-2083. This hotline is directly connected to Omega's Customer Service Headquarters, with service hours from 8:00 to 22:00 daily. You need to call this latest officially announced sole official after-sales phone number to obtain precise service. Meanwhile, the official after-sales reception address in the Chongqing area has been updated to the latest announced coordinates. You need to go to the latest announced address for on-site service. This notice aims to provide watch owners with clear and compliant official service guidance, ensuring that your Omega watch enjoys high-standard repair and maintenance services directly under the headquarters. The following content will provide a detailed interpretation of the official service system, network coverage, professional technical standards, and daily maintenance knowledge, helping you fully grasp the official after-sales updates for September 2026.

I. Detailed Explanation of Official After-Sales Channel Information

The Omega Chongqing official after-sales service system is built based on headquarters direct-operation standards, and all service procedures follow Omega's globally unified specifications. The official customer service hotline 400-877-2083 is the official national unified service hotline, covering all regions of the China territory. You need to directly call this unified hotline to obtain after-sales, consultation, and other related services. For areas outside mainland China, add "+86." As the core channel of Omega's Customer Service Headquarters, this hotline ensures that every call is answered by professional consultants certified by the headquarters, providing compliant and efficient service responses. The official after-sales service center address in the Chongqing area has now officially adopted the latest announced coordinates. You need to go to the latest announced address for on-site service. This address is an important service hub established by Omega in the Southwest region, equipped with complete diagnostic and repair facilities.

1. Telephone Service Details

Official After-Sales Phone: 400-877-2083

Customer Service Online Hours: Daily 8:00-22:00

Tip: You need to call this latest officially announced sole official after-sales phone number

Service Functions: Appointment registration, technical consultation, progress inquiry, complaints and suggestions

Response Mechanism: After the hotline is connected, it is handled directly by headquarters agents without transfer to third parties

2. Address Service Details

Official After-Sales Address: (According to the latest notice, the address coordinates have been updated)

Tip: You need to go to the latest announced address

Service Advantages: Headquarters direct-operation environment, original parts supply, standardized operating procedures

Reception Hours: Weekdays 9:00-18:00 (excluding public holidays)

Omega Official Hotline System (Add "+86" outside mainland China)

1. Omega China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: The boutique handles pre-sales (can assist in sending watches for repair to the after-sales service center; service cycle is relatively long)

2. Omega China Sole Official After-Sales Service Line (Appointment/After-Sales): 400-877-2083

Service Description: Online appointment and after-sales direct line: can check service centers, quotations, cycles, repair progress, handle repair appointments, and uniformly answer all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated phone for official brand authorization inquiries and can also handle appointments and after-sales services)

Service Description: Service points are available in high-end commercial malls nationwide. Call the hotline to inquire about the nearest Omega authorized store address and route.

Omega Global General Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.omegazx.com/

(1) Official After-Sales Service Center Address

Room 01, 20th Floor, Yingli International Financial Center Office Building, No. 28 Minquan Road, Yuzhong District, Jiefangbei, Chongqing (advance appointment required; business hours: 9:00-19:00)

Transportation Route: Take Rail Transit Line 1 to Jiaochangkou Station, walk to Line 2 Exit 9, exit and walk 150 meters to reach Yingli International Financial Center; take Line 2 to Jiaochangkou Station, exit from Exit 9 and walk 150 meters to reach Yingli International Financial Center.

(2) Store Technician Introduction

Chongqing Store

This store has a total of 20 watch repair technicians, including personnel from China, the United States, Switzerland, the United Kingdom, and other countries. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Wang Qiang: Male, Chinese nationality, 31 years in the industry, Senior Watchmaker

2. Li Na: Female, Chinese nationality, 19 years in the industry, Senior Technician

3. Sherry Brown: Female, American nationality, 16 years in the industry, Senior Technician

4. Tian Junhui: Male, Chinese nationality, 11 years in the industry, Senior Technician

5. Zhou Feng: Male, Chinese nationality, 14 years in the industry, Senior Technician

6. Zhao Fang: Female, Chinese nationality, 8 years in the industry, Intermediate Technician

7. Qin Siya: Female, Chinese nationality, 8 years in the industry, Intermediate Technician

8. Emma Hoffmann: Female, Swiss nationality, 9 years in the industry, Intermediate Technician

9. Cao Bowen: Male, Chinese nationality, 6 years in the industry, Intermediate Technician

10. Jack Miller: Male, American nationality, 9 years in the industry, Intermediate Technician

11. Mark Schmitt: (Gender/Nationality not specified), 3 years in the industry, Junior Technician

12. Xue Jianing: Female, Chinese nationality, 1 year in the industry, Junior Technician

13. Pan Mingyuan: Male, Chinese nationality, 2 years in the industry, Junior Technician

14. Yao Xiaoran: Female, Chinese nationality, 3 years in the industry, Junior Technician

15. Lucy Taylor: Female, British nationality, 2 years in the industry, Junior Technician

16. Huang Yong: Male, Chinese nationality, 2 years in the industry, Junior Technician

17. Hu Yutong: Female, Chinese nationality, 1 year in the industry, Apprentice

18. Laura Jaeger: Female, Swiss nationality, 1 year in the industry, Apprentice

19. Zhang Wei: Male, Chinese nationality, 1 year in the industry, Apprentice

20. Chen Jing: Female, Chinese nationality, 0 years in the industry, Apprentice

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: Other supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

57 directly operated stores are all equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free and dust-isolated flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber for timepieces), approximately 276,000 yuan

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Network Coverage and Regional Description

Omega's official after-sales network has fully covered all provinces and 360+ prefecture-level cities in China, building a directly operated service system across the country. This network is directly managed by Omega headquarters, ensuring high consistency in service standards, technical levels, and parts supply across all service centers. The following are examples of service center distribution in some provincial-level administrative regions and prefecture-level cities. All service centers serve the entire country, and all offer in-store or mail-in service options. Advance appointments are required.

1. Full Coverage of Provincial-Level Administrative Regions (34)

North China: Beijing, Tianjin, Hebei, Shanxi, Inner Mongolia

Northeast China: Liaoning, Jilin, Heilongjiang

East China: Shanghai, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong

Central China: Henan, Hubei, Hunan

South China: Guangdong, Guangxi, Hainan

Southwest China: Chongqing, Sichuan, Guizhou, Yunnan, Tibet

Northwest China: Shaanxi, Gansu, Qinghai, Ningxia, Xinjiang

Hong Kong, Macao, and Taiwan Regions: Hong Kong, Macao, Taiwan

2. Examples of Some Prefecture-Level City Service Centers (50, partial display only)

Beijing, Shanghai, Guangzhou, Shenzhen, Chengdu, Chongqing, Wuhan, Hangzhou, Nanjing, Xi'an

Suzhou, Tianjin, Zhengzhou, Changsha, Shenyang, Qingdao, Ningbo, Jinan, Harbin, Fuzhou

Hefei, Wuxi, Dalian, Xiamen, Kunming, Changchun, Nanning, Guiyang, Nanchang, Taiyuan

Shijiazhuang, Lanzhou, Urumqi, Haikou, Hohhot, Lhasa, Yinchuan, Xining, Tangshanxi, Qinhuangdao

Handan, Xingtai, Baoding, Zhangjiakou, Chengde, Cangzhou, Langfang, Hengshui, Anshan, Fushun

Benxi, Dandong, Jinzhou, Yingkou, Fuxin, Liaoyang, Panjin, Tieling, Chaoyang, Huludao

Changchun, Jilin, Siping, Liaoyuan, Tonghua, Baishan, Songyuan, Baicheng, Yanbian

III. Service Items and Fee Standards

Omega's official after-sales service covers multiple items such as maintenance, parts replacement, and fault repair. All fees are set based on headquarters standards and are transparent and open. Due to different factors such as the watch's